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1) What is Orange mission?

To provide, everywhere in the Kingdom, residential and business customers with the appropriate technologies of communication, at affordable prices, in order to anticipate and satisfy their specific needs, at a world class service level ( OK )

2) What are Orange values?

		Our values are: straightforward, honest, dynamic, friendly, refreshing, trusted, innovative, and responsible.


		By straightforward we mean: We are direct and easy to understand. We keep things simple. We focus only on what’s important

		By honest we mean: We are open. We say what we do and we do what we say. We are happy to share.

		By dynamic we mean: We are passionate & confident. We are focused on the future. We push the boundaries. We make a difference to people's lives.

		By friendly we mean: We take the time to listen. We treat everyone as individuals. We enjoy working and succeeding together.

		By refreshing we mean: We are brave. We dare to do things differently, to find a better way. We give color to all that we do

		By trusted we mean: We build open and lasting relationships. We can be relied upon to do the right thing. We're always here, no matter what

		By innovative we mean: We draw inspiration from everywhere. We help people free their imagination. We are first when it counts

		By responsible we mean: We treat people and the world around us with respect. We behave responsibly. We all contribute to the success of our business.

3) Why Orange?

Orange is a leading name in telecom and the only operator that provides integrated telecommunication solutions for customers. With a high service quality and best prices in the market, orange became a pioneer in the art of technology with continuous commitment to customer's satisfaction.

4) How and when can I contact you?

You are welcomed to contact us any time. Click here contact us for our ‘contact us’ page

5) How can I upgrade my ADSL speed?

If you want to upgrade your ADSL speed, here is the simplest way to do it. Please click the offer you have subscribed to from the list below:

		Click here (upgrade internet classic adsl customersif you have Orange ADSL in one bill offer and would like to enjoy a higher speed


		Click here upgrade internet one bill adsl customers if you have ADSL in one bill offer and you want to migrate to ADSL double plan offer with the same speed.

		Click here upgrade internet classic adsl customers if you have Orange Classic ADSL in with two bills (one for ADSL line and one for the Internet connectivity) and would like to enjoy a higher speed

		Click here (upgrade internet other isps customers if you have another Internet Service Provider and would like to upgrade your speed via Orange access.

6) How can I buy extra GB above my usage allowance?

You can call 06460 8888 or visit one of our shops

7) How can I check my download capacity?

		You can benefit from the extra GB as a Value Added Service to extend your current download capacity and maintain a high speed ADSL with a monthly fee of JD3 per GB, up to a maximum of 10GB.


		Or you can involve in double-plan offer to double your download capacity Orange double plan

		Click here to check your download capacity my acount info

8) How can I activate my orange e-mail?

When you subscribe to ADSL, you will get

free email addresses

@orange.jo with e-mail box storage capacity to 250 MB; you can share more pictures, files and videos with all your family and friends and keep your memories alive!

9) How can I access my e-mail address?

The Orange username and password you're using for accessing the internet; can be used to access your e-mail account. Just enter your username and password on the www.orange.jo homepage, in the e-mail box field, then, you can enjoy your 250MB of storage capacity!

If you face any issues, please contact us through 460 8888.

10) How can I change my orange email address?

Download the form (download Now) and fill it then send to info@orange.jo with attaching copy of your ID, or you can send it to fax number 064608999

>> in order to download please right click on the link and save target as

Or you can as well Visit one of our shops or Call our customer care on 06 460 8888.

Notes:

		Your new password will be by default "new 123"and you can change it directly when you access your email from My settings field.


		If your new orange email is not valid Orange will inform you.

11) How can I change my orange email password?

Enter to your email homepage » my setting » change password.

12) How can I enjoy my free additional e-mail addresses?

If you are a home customer, you can enjoy two more addresses for free (three in totals). If you are a business customer, you can enjoy four more addresses for free (five in totals). Just give us a call at 06 460 8888 in order to choose and activate your additional mailboxes.

13) What are Internet VASs?

Internet VASs are the value added services that you can subscribe to, in order to enrich your internet experience. You can subscribe to one of the following Internet VASs:

		E-mail address


		Parental control (for residential customers) and safe surf, click here (parental control )

		Internet fax away , just send an e-mail from your orange account to faxnumber@faxaway.com

Note: make sure to include the country code and area code for the recipient

14) What is ‘ADSL in one bill’?

		ADSL consists of two parts; Access and Internet service provider (ISP). With ADSL new bundles the end users will have one point of contact to ADSL service for both Access and Internet from the ISP. With ADSL new bundles you can subscribe to ADSL service (Access and Internet) from Orange Internet and receive one bill for both.


		For the current Orange ADSL bundles click here new ADSL line

15) What are Orange’s latest internet offers?

Visit our home page to see Orange’s latest internet offers (orange.jo)

16) Where can I pay my internet bills?

There are different ways to pay your bills as we are keen on providing you with the best and simplest solutions. You can pay your bill through one of the following :

Online Payment

:now you can pay your bills online using your visa card through orange.jo (pay your internet bills online)

Orange Shops

: You can pay your Orange bills: Fixed, Mobile & Internet bills at any of Orange shops (click here)

ATM electronic machine:There are 14 machines available in the following locations: Main Building-City Center, Sweifieh, Tla'a Ali, Mecca Mall, Al Abdali, Marj Al Hamam, Wasfi Tal Street (previously Gardens), Al Bayader, Sweileh, Al Khayyam, Al Ashrafyeh, Marka, Zarqa Center and Irbid.

Pay at your preferred location: you can arrange to pay your bills from your preferred location. Just call 06 5806000 & arrange with D&C runners to visit you & collect your bills at your convenient time.

At post Offices:you can pay your bills at any of post Offices in all the kingdom. If you pay at any of following Post Offices, you don’t need to bring your bill as you can inquire about your account & pay any amount you want. In the following Post Offices, you can pay your bills as if you are paying at Orange shops.

Branch Name	أسم مكتب البريد
Tareq	مكتب بريد طارق
Tla’ Al-Ali	مكتب بريد تلاع العلي
Abdali	مكتب بريد العبدلي
Amman Central	مكتب بريد عمان المركزي
Bayader	مكتب بريد البيادر
almadina alriyadia	المدينة الرياضية
Wehdat	مكتب بريد الوحدات
Waibdeh	مكتب بريد اللويبدة
Amman Mall	مكتب بريد عمان مول
Zarqa Central	مكتب بريد الزرقاء المركزي
Commercial area	مكتب بريد الزرقاء الحي التجاري

Direct Debt: Save time & efforts of bills payments by direct deduction from your bank account or credit card account through below channels :

Channel (English)	Channels (Arabic)	Fixed	Mobile	Internet
Channel (English)	Channels (Arabic)	DD	DD	DD
Arab Bank	البنك العربي	Y	Y	Y
Housing bank for trade & finance	بنك الاسكان للتجارة والتمويل	Y	Y	Y
Audeh bank	بنك عوده	Y
Cairo Amman Bank	بنك القاهره عمان	Y	Y	Y
Capital bank	كابيتال بنك	Y	Y	Y
HSBC bank	البنك البريطاني	Y	Y
Invest Bank	البنك الاستثماري	Y	Y
Jordan Kuwait Bank	البنك الاردني الكويتي	Y	Y	Y
bank of Jordan	بنك الاردن		Y
Société Générale De Banque – Jordanie	بنك سوسيتيه جنرال-الاردن	Y	Y	Y
Arab banking Corporation	بنك المؤسسة العربية المصرفية		Y
Visa credit card	بطاقة فيزا الإئتمانية	Y	Y	Y
Master credit Card	بطاقة ماستر الإئتمانية		Y	Y
American Express credit card	بطاقة اميركان اكسبرس الإئتمانية		Y	Y
National Express credit card	بطاقة ناشونال اكسبرس الإئتمانية	Y	Y	Y

For subscription please visit our shops.

17) What if I want to travel for a while? What shall I do with my Orange Internet connection?

If you are ADSL in One bill customer, you can suspend your internet subscription for a maximum of 3 months with a 50% discount on your bill.

18) What if I don't know how to read my bill or if I have a question about the items on it, what do I do?

If you don’t understand the terms or feel confused about the information in your bill, you can call 06460 8888 and our Customer Care team will be more than glad to help you.

19) How can I report a problem?

You can report a problem by calling 06460 8888, or simply through this link http://orange.jo/en/report_a_problem.php, we will be pleased to help you solve it.

20) What happens if I don't pay my bill by the due date?

If you don't pay your bill by the due date indicated on your bill, we will give you a two week grace period before your ADSL line is disconnected. Our Customer Care team will call you before disconnection takes place. However, if you delay your payment further on, you risk cancelling your ADSL line.

21) How to change your display name for your orange.jo email?

1 –from the main page of your email choose "my settings"

2- From "Personalize my web mail " choose "change display name".

3-enter the new display name then click Ok.

22) how could i test my internet connection speed?

internet connection speed test >

23) Why some times when we pay our bills online we got the pop up message that (the security certificate has expired )?

this is normal behaviour from the browsers for all the secure URL such as this application which is using https, normally internet explorer give you the bellow screen , you should click on continue to this website Please feel free to change the question and the answer if you have something better or more clear .

24) How will I receive my bill and what shall I do if my bill isn’t delivered to the address I have given?

We will send your bill to the address you provided us with, also you will receive your ADSL amount bill on your orange email address & SMS on your mobile However, if you don’t receive any bills, it is extremely important to update your information click here or call us on 06460 8888 or visit one of our Shops in order to rectify the situation or to get another copy of your bill.

25) How can I update my contact information?

Updating your contact information is very important as you will receive your bills on your orange email address & SMS on your mobile, to update your information click here

Thank you for joining orange. We hope you will be pleased with your experience and with what you can achieve with this advanced piece of technology. In order to get the most out of your new service, we recommend that you spend some time getting familiar with this user manual, as it will describe in details all the functions of this service. In addition to a troubleshooting section and answering some frequently asked questions on most of the service features

please choose your current service