Mobile Additional Services
Navigate Up
Sign In

Business Mobility

corporate account

mobile
internet
fixed
Orange.jo 
Orange Business > Business Mobility > Mobile Additional Services
​
  mobile additional services
 
 

 CUG + Promotions

 
 
Do you have a CORPORATE OR GROUP account and need to have unlimited communication with your business group? Then CUG+ promotion is the answer, as it gives you free unlimited talk time within your group
 
 
This service is only applicable to Corporate and Group offers
 

 Roaming

 
 
What is Roaming?
 
Roaming is the service that enables you to use your mobile phone while traveling abroad, within other GSM networks with which Orange - mobile offers roaming service. This means that you can carry your mobile, dial and receive calls as if at home during your travels.
Orange - mobile is the only network to offer global Roaming for Prepaid customers in the Kingdom.
 
How to subscribe to our roaming service?
 
To subscribe to our roaming service, you need to:
Visit any Orange - mobile Customer Care Center or one of our shops.
Fill a special application Form to request the roaming service.
After processing the application, the customer will receive a call from the concerned department at Orange - mobile informing him about the requirements of roaming access.
 
Roaming Services
 
GSM Network around the World: GSM stands for Global System for Mobile communications: it is a digital cellular form for mobile networks. GSM networks are operated in over 200 countries worldwide. GSM provides almost complete coverage in Western Europe, and growing coverage in the Americas, Asia and elsewhere. Why to Choose Orange - mobile Network?
 
Simplicity of roaming with Orange – mobile: All you will have to do is to enjoy your trip. We are here for you.
 
Orange - mobile has signed agreements with 263 operators within 125 countries, enabling you to keep in touch with your relatives in Jordan while traveling.

Last checks:
 
Check with your customer care service that your operator has actually signed a roaming agreement with Orange - mobile. Check that you can use your mobile in Jordan, and that the services you want to use are also available. Make sure that the roaming service has been activated by your operator. Enter your customer care service and voice mail numbers into your mobile following the international format. Ask your customer care service if there are any restrictions on making calls from Jordan. Some GSM networks operate on different bands. So make sure that your handset is compatible with Orange - mobile GSM 900 network
 
How to Select Orange - mobile Network?
 
You can connect the network manually; doing so you will be sure to connect to Orange - mobile network. You just have to select the network (Orange JO) manually on your mobile, and then validate your selection. After a few seconds, you will be connected to our network, and (Orange JO) will appear on your screen. Welcome to our world! Make sure that you have selected the network manually. If not, your handset will select the network automatically and will probably not connect to Orange - mobile network and your preferred services.
 
How to Use Your Mobile While Roaming?
 
To Make and Receive Calls:
 
Within Jordan:
 
Simply dial the local
 area code of the place you are calling (06 for Amman) followed by the 7 digits number of the person you want to call.
 
Outside Jordan (your home country or another):
Dial "+", followed by the international country code, then by the local area code and by the phone number of the person you want to call.
 
In particular if you want to call Jordan from a foreign country, dial + 962 before the telephone number. If you are calling an Orange - mobile phone, dial +962 777 and the phone number.
 
To send an SMS:
To send a SMS to a person in your home country:
Just type your message, enter the usual phone number following the international format and send your message.
 
 
end an SMS to a person in Jordan:
Just type your message and send it without any additional code.
To receive SMS in Jordan:
You will receive your SMS as if you were at home.
 
To send MMS:
Check that your operator has signed GPRS roaming agreements with Orange - mobile. This will enable your Short Codes: Short Codes will enable you to call your voice mail or customer care service via the same short codes that you have at home. All you have to do is to contact your operator before you go and make sure that your short codes are available in Jordan.
 
 
Customer Care Service
If you are already connected to Orange - mobile network: dial 1777.
From another phone: dial 0777 700177.
From abroad: dial +962 777 700177.
A team of dedicated professionals are available 24 hours a day, seven days a week through the call center
 
 
Voice Mail
While you are in Jordan, you have the possibility to access your voice mail via the same short code you use at home. In case it doesn’t work, use the long voice mail number given by your customer care service.
Top of Form
GPRS roamingJordan coverage
Bottom of Form

open home operator
No. of Countries
Country
Operator
1
Australia
Telstra
2
Austria
T Mobile
3
Bahrain
Batelco
4
Belgium
Base
5
Belgium
Mobistar
6
Canada
RogersWireless
7
Canada
MicroCell
8
Egypt
Mobinil
9
Egypt
Vodafone
10
France
Orange
11
Germany
T Mobil
12
Hong Kong
CSL
13
Italy
Vodafone
14
Kuwait
wataniya
15
Morocco
Itisalat Al Maghrib
16
Philippines
Smart
17
Poland
ERA GSM
18
Poland
Centertel
19
Russia
MTS
20
Saudi Arabia
STC
21
Saudi Arabia
Mobily
22
Singapore
Singtel
23
Singapore
Star Hub
24
Slovak Rep.
Orange
25
Switzerland
Orange
26
Thailand
AIS
27
Tunisia
TUNISIANA
28
Turkey
Turkcell
29
UAE
Etisalat
30
Ukraine
Kyivstar GSM
31
United Kingdom
Orange
32
United Kingdom
O2
33
USA
Cingular
 
26 Countries
33 Operators .
 
 
 
Important to know
 
1) When roaming you will still benefit from most of your favorite services (CLI, CLIR, Call wait/hold, Conference call, Data, Fax, etc.).
2) Quality of the mobile service when roaming depends mostly of the roaming partner, especially on its coverage
3) When calling an Orange - mobile subscriber you have to dial + 962 777 followed by the 6 digits number. Jordan mobile networks operate on 900 MHz frequencies.
4) Some GSM partners may operate on (1800 or 1900) in this case you need to adapt your handset (dual band / tri band) to be able to roam on these operators.
5) As you are paying a part of incoming calls, you might be willing to bar incoming calls when roaming. If you have subscribed to the call baring service, you can activate the baring of incoming calls when roaming via the settings menu on your mobile phone.
 
Network Selection
 
Abroad, you have access to all the networks with which Orange - mobile has signed agreements; there can be several networks per country. If your phone is:
on automatic mode your telephone will connect on the first network available or on the network offering the better reception quality,
on manual selection mode, you will be able to choose one network over the others according to your preferences Over limit of Call value. (Exceeding the deposit)
If you exceed the limit of your deposit, the service might be subject to temporary disconnection. To avoid this problem, you can:
1- Increase your deposit at any Orange - mobile shop.
2- Before leaving, authorize another person to raise the deposit limit when you are outside of Jordan.
3- Authorize a direct debit from a bank account or credit card.
To know more about roaming and coverage, visit our coverage section or dial 00962 777 700177.
 
 
Important to know
 
1) When roaming you will still benefit from most of your favorite services (CLI, CLIR, Call wait/hold, Conference call, Data, Fax, etc.).
2) Quality of the mobile service when roaming depends mostly of the roaming partner, especially on its coverage
3) When calling an Orange - mobile subscriber you have to dial + 962 777 followed by the 6 digits number. Jordan mobile networks operate on 900 MHz frequencies.
4) Some GSM partners may operate on (1800 or 1900) in this case you need to adapt your handset (dual band / tri band) to be able to roam on these operators.
5) As you are paying a part of incoming calls, you might be willing to bar incoming calls when roaming. If you have subscribed to the call baring service, you can activate the baring of incoming calls when roaming via the settings menu on your mobile phone.
 
Network Selection
 
Abroad, you have access to all the networks with which Orange - mobile has signed agreements; there can be several networks per country. If your phone is:
on automatic mode your telephone will connect on the first network available or on the network offering the better reception quality,
on manual selection mode, you will be able to choose one network over the others according to your preferences Over limit of Call value. (Exceeding the deposit)
If you exceed the limit of your deposit, the service might be subject to temporary disconnection. To avoid this problem, you can:
1- Increase your deposit at any Orange - mobile shop.
2- Before leaving, authorize another person to raise the deposit limit when you are outside of Jordan.
3- Authorize a direct debit from a bank account or credit card.
To know more about roaming and coverage, visit our coverage section or dial 00962 777 700177.
 

 Mobile EMail

 
What your email will be?
 
The email address will be the phone number followed by @orangemail.jo, alias email can be created for convenience by accessing the web at www.orangemail.jo or the WAP at http://orangeworld.jo. Alias email can be for example sameer@orangemail.jo ,where all emails will be delivered to the same inbox Mobile Email can be sent:
Over SMS: all mobile email text messages should be sent to 99163.
 
How to send an email?
 
Write the email address you are sending to, followed by the text of your message. For example: samer@testmail.com hey man, keefak? Let’s meet tomorrow noon at the club! If you want to include a subject for your email, send the message email address followed by the subject between brackets and the text of your message. For example: samer@testmail.com (hello!) hey man, keefak? Let's meet tomorrow noon at the club!
You can also send emails using your Orange - mobile menu in your mobile; if you can’t find this menu please call 1777 and it will be automatically activated for you. Price of each outgoing SMS to email is 50 files
 
How to receive an email?
 
You will receive your email as text message (alert), please note that the notification will include the first 160 characters of your email; you will have the option to receive the senders email address, the subject, the text body, or to receive nothing at all!
 
How to reply to an email?
 
Reply to emails the same way as you would reply to a text message. Using reply from the options menu on your phone, write the email address, the subject if needed followed by the text body. (The same way you write a new SMS or email message)
Over WAP: to access the Orange e-mail WAP menu from your mobile phone :
1) Go to http://OrangeWorld.jo, the WAP portal of Orange - mobile
2) You will find a link to Orange e-mail WAP interface, to log in to your account, click on log in,
3) Enter your user name and password, your user name is your mobile phone number: 0777XXXXXX. If you have forgotten your password, press on the (forgot password) link.
4) To register, press on register on the main WAP page and go through the registration process.
 
Over WEB: You can send and receive emails by using Orange e-mails web mail at www.Orangee-mail.jo for FREE. SMS/Email configurations, using the website www.Orangee-mail.jo, you may customize the way you would like to receive SMS/email messages:
 
This will be using Orange e-mails web mail for free...
You can stop receiving alerts at a certain period of time, for example: from 10:00 to 13:00.
You can decide which part (s) of the incoming email that you would like to receive: sender, subject and the message text Changing password: By going to preferences on the main page of Orange e-mail, you can change your password at your convenience, If you find the password that you received is hard to remember, you may change it to any word that you want. Viewing attachment Attachments to emails can be viewed by the web, you need to click on the attachment using the right click button, choose save target as and save the attachment in your computer, you can view the attachment after that.

Viewing messages in your old mailbox you will be able to view emails in your company or Internet service provider mailbox right from the Orange webmail page. All you need to do is entering the mailbox details in the remote mailbox section of preferences. Centralizing your email box: to collect emails from other mail boxes and to be notified when an email is received on any old email address you can:
Contact your email provider and request that a copy of all received emails be forwarded to your Orange e-mail address. If you are using email service from Hotmail or Yahoo, you can choose to forward all incoming emails to Orange e-mail by setting your preferences in side these sites. Keep checking the Orange e-mail website where soon Orange - mobile will give more info on how to simplify the collection of emails sent to your old inbox.
 
Mobile email using email client (pc or mobile):using an email client (Microsoft Outlook, Outlook Express, Lotus Notes, Eudora,etc) you can configure the client to send and receive your Orange e-mail, the general configurations to reach Orange e-mail are:
Type of connection: POP3 or IMAP4
Incoming mail server: proxy.Orange e-mail.jo
Outgoing mail server: smtp.Orange e-mail.jo
 
User name:
Password:
 
You can use the email client feature either through your PC or through your mobile email client; from your PC you will need an email Client like Microsoft Outlook and an Internet connection, from your mobile phone you will need a mobile phone that supports POP3 email feature like the Ericsson T68 and T39, WEB GPRS or CSD WAP connection.