A) Is the voice mail compatible with all mobile phones?
B) How do I subscribe to Voice Mail?
The Voice Mail is included in the package when you subscribe to Orange mobile.
C) How do I activate my Voice Mail?
By dialing 1777
D) When do I need my password?
You have to enter your password each time you access your Voice Mail either from a fixed phone or from abroad.
E) What is my voice mail/ mailbox number?
Your mailbox number is the same as your mobile phone number (077 + 6 digits).
F) How do I know that I have received a message?
When receiving a message, you will be notified immediately by a tone and / or an envelope icon that will appear on your mobile screen.
G) What is an Outcall Notification?
Outcall Notification is a call initiated by the Voice Mail System to inform you of new messages. If you do not answer the call, the Voice Mail will try to call you back every 20 minutes for a period of 4 hours.
H) Can I change the notification?
Yes, you can select or cancel the Outcall Notification in your Voice Mail Personal options.
I) How do I receive an outcall on my mobile?
Dial 144 from your mobile, then press *231 and you will receive the Outcall Notification on your mobile.
J) How do I to deselect the outcall notification?
Dial 144 from your mobile, then press *233 and the Outcall Notification will be canceled.
K) What is a call back?
When you are listening to a message, you can immediately recall the person who called you. The dialing is automatically done and at the end of the call, you can go back to your Voice Mail and continue where you stopped.
L) How can I listen to my saved messages?
Dial 1444 from your mobile; if you don’t have new messages, you will be diverted to the Main menu where you can press 1 to listen to your saved messages.
M) How can I access my Voice Mail?
Dial (1444) from your mobile.
N) Can I access my Voice Mail from a fixed phone?
Yes, just dial 077700144 then enter your number followed by # and your password followed by #.
O) Can I access my Voice Mail from another Orange mobile?
No, you can’t.
P) Can I access my Voice Mail from abroad?
Yes, just dial 96277700144 then enter your number followed by # and your password followed by #
Q) What should I do if my Voice Mail is blocked?
This happens when you enter a wrong password three times in a row. All you have to do is call the Customer Care Center and the team will help you unblock your Voice Mail.
R) What should I do if I forget my password?
Call us on 1777 from your mobile or on 077 700 177 from a fixed line and one of our Customer Care team will help you.
S) There is an envelope icon on my mobile screen. What shall I do?
Just go to the "Read Messages" menu of your mobile phone and follow the instructions.
T) What is Call Forward to Voice Mail?
Call Forward to your Voice Mail enables you to divert incoming calls to your mailbox when your mobile phone is switched-off, out of reach,busy or even if you just do not want to answer.
U) Can I cancel/ modify Call Forward?
It is a default configuration that can’t be changed.
V) What are the personal options in my mailbox?
Your mailbox personal options are greeting message, password, outcall notification, and language.
W) How can I change my mailbox configuration?
Just dial 1444 from your mobile and follow the steps and you will be able to modify your greeting message, Password, Outcall notification and language
X) What are my mailbox capacity and features?
20 messages per mailbox
Your new unread messages are kept for 2 weeks.
Your saved messages are stored for 3 days.
Your personal greeting message is 60 seconds.
Your callers' messages can be 2 minutes long.
Y) What happens when my mailbox is full?
You won’t be able to receive new messages until you delete some of the old ones.
Z) Can I access to Voice Mail while roaming?
Yes, dial: (+962 77 700 144) then enter your number followed by # and your password followed by #
AA) I don't want to have a Voice Mail. How can I cancel it?
You can do that by calling the Customer Care Center, sending a written request by fax or by mail, or by coming personally to our offices.
BB) Do you charge for a call to 1444?
Calling from your mobile phone to retrieve a message is free of charge, however, you will have to pay the airtime if you are calling form a fixed line or abroad.
CC) How do I change my subscription from the standard Voice Mail to a professional Voice Mail?
Call the Customer Care Center on 1777 from mobile phone or 077 700 177 from a fixed line and ask for that service.