Monday, 21 April , 2014
Orange - Residential > Orange > help & support > mobile > FAQ
mobile FAQ


   
 

1) Where and how can I pay my bill?

 

 
 
We present you with a variety of safe payment methods under your control to help you in paying your Orange Fixed, Mobile, Internet bills easily without and extra expenses.
 
 
Online Payment :now you can pay your bills online using your visa card orange.jo (go to epayment)
 
 
Orange Shops: You can pay your Orange bills: Fixed, Mobile & Internet bills at any of Orange shop (click here)
 
 
 
 
Pay at your preferred location: you can arrange to pay your bills from your preferred location, Just call 1214 for Fixed and Internet bills and 1777 for Mobile bills & arrange with METT runners to visit you & collect your bills at your convenient time.
 
 
 
At post Offices across the Kingdom: you can pay your bills at any of the post offices across the Kingdom. When paying your bill at the below post offices there is no need for you to bring your bill along because you can inquire about your account and pay your bills as if you are in one of our shops.
Post Office Branch Name
أسم مكتب البريد
Tareq
مكتب بريد طارق
Tla’ Al-Ali
مكتب بريد تلاع العلي
Abdali
مكتب بريد العبدلي
Amman Central
مكتب بريد عمان المركزي
Bayader
مكتب بريد البيادر
almadina alriyadia
المدينة الرياضية
Wehdat
مكتب بريد الوحدات
Waibdeh
مكتب بريد اللويبدة
Amman Mall
مكتب بريد عمان مول
Zarqa Central
مكتب بريد الزرقاء المركزي
Commercial area
مكتب بريد الزرقاء الحي التجاري
 
 
 
 
Direct Debt: Now you can save more time and effort when paying your bills through direct deduction from your bank
 
 
Channel (English)
Channels (Arabic)
Fixed
Mobile
Internet
DD
DD
DD
Arab Bank
 
 
البنك العربي
Y
Y
Y
Housing Bank for trade & finance
 
 
بنك الاسكان للتجارة والتمويل
Y
Y
Y
Bank Audii
 
بنك عوده
Y
 
 
Cairo Amman Bank
 
 
 
بنك القاهره عمان
Y
Y
 Y
Capital Bank
 
 
 
كابيتال بنك
Y
Y
Y
HSBC Bank
 
 
 
البنك البريطاني
Y
Y
 
Invest Bank
 
البنك الاستثماري
Y
Y
 
Jordan Kuwaiti Bank
 
البنك الاردني الكويتي
Y
Y
Bank of Jordan
بنك الاردن
 
Y
 
Société Générale De Banque – Jordanie
 
بنك سوسيتيه جنرال-الاردن
 Y
Y
 Y
Arab Banking Corporation
 
 
بنك المؤسسة العربية المصرفية
 
Y
 
Visa card
 
بطاقة فيزا
Y
Y
Y
MasterCard
 
بطاقة ماستر الإئتمانية
 
Y
Y
American Express
 
بطاقة اميركان اكسبرس
 
Y
Y
National Express
طاقة ناشونال اكسبرس
Y
Y

For subscription issues please visit our shops.
 

2) How will I receive my bill?

We will send your bill to the address you provided us with. However, if you don’t receive any bills on that address, it is extremely important that you call us on 1777 to rectify the situation. You can always visit one of our Customer Care Centers to get another copy of your bill

3) What do all the terms on my bill mean?

If you don’t understand the terms or feel confused about the information in your bill, you can call 1777 and our Customer Care team will be more than glad to help you

4) How can I subscribe to Orange mobile and can I buy my line from anywhere or anyone?

You can become an Orange mobile subscriber by visiting one of our shops or points of sale and if you call 0777700177, our Customer Care team will help you locate the nearest point of sale to you as it is not recommended that you buy a line from private users or unauthorized parties.

 

What is ISDN?

ISDN stands for Integrated Services

5) What happens if I don't pay my bill by the due date?

If you don't pay your bill by the date indicated on your bill (usually 2 weeks after the date of issuing the bill) we will give you a one week grace period before we suspend your line. Our Customer Care team will call you before suspension takes place. However, if you delay your payment further on, you risk disconnecting your number

6) What should I do when my line gets suspended?

Lines are suspended when there is a problem in payment, however, sometimes it might be a technical problem. You can call 1777 or visit any of our shops to find out the reason and our team will tell you what to do to activate your line again.

 

7) What should I do with my Orange mobile line if I want to travel for a few months?

 We can help you reserve your number by temporarily suspending your line until your return. However, we will ask you to pay a minimal monthly fee instead of the monthly subscription fees in addition to settling any pending charges. To learn more, you can visit any of our Customer Care Centers and our team will be more than glad to help you

 

8) Now that Orange mobile is selling postpaid lines with subsidized handsets, do I - as an old customer - have the right to obtain a subsidized handset?

Of course! All you have to do is bring a copy of your contract and your ID to any of our Customer Care Centers and our team will help you get the handset you like from the available stock. Once you choose the handset, you will have to sign a handset subsidy contract through which you will commit to your Orange mobile line for one more year.  You can call 1777 if you want more information about the handset prices.

9) What if I wanted to change to a new postpaid offer?

You can change offers (rate plans) simply by visiting any of our Customer Care Centers, where we will provide you with the best solutions.

 

10) What do I have to do to get the Roaming and International calls services?

You have to visit one of our shops or Customer Care Centers to fill out a form. Later on we might call you to ask you to provide us with certain documents or pay a certain amount as a deposit for these services. If your request is approved, a member of our team will call you to explain to you all the details related to the usage of the services.

 

11) CLI (Caller Line Identification)

Can I always see the number of the person calling me?

No not always, there are two main reasons why the caller's number may not appear on your screen, they are:
1) when you receive a call from abroad.
2) when the caller has CLIR (Caller Line Identification Restriction)

 

12) CLIR (Caller Line Identification Restriction)

if I have CLIR, can my number appear on the screen of the people I call?

No, your number will never appear on the screen of the people you call unless you decide otherwise. To make it appear, you have to configure your phone with the right parameters (please refer to the user guide of your mobile phone).

13) Call Barring

When can Call Barring be useful?

Call barring allows you to manage the use of your phone through blocking certain incoming and outgoing calls depending on your desire. As you will see below, Call Barring can be applied to the following types of calls:
1. outgoing local, national and international calls: this way, anyone using your phone will only be able to receive calls.
2. incoming calls: this way, anyone using your phone will only be able to make calls.
3. incoming calls when roaming: this way you won’t receive calls when traveling as you will be charged for half of the incoming call charge.
4. when being out of the country: only local calls can be done unless a code is inserted or the barring is removed

 

14) Call Forwarding

A) When I forward a call, who pays for it?

You will be charged for all calls you forward to other numbers (depending on the number you have forwarded the call to and its duration)
 
B) Do I get charged for forwarding a call to voice mail?
No, except for some specific calls when you are roaming.
 
C) Can I forward a call to an international phone number?
No
 
D)What are the types of Call Forwarding?
There are 4 of types for Call Forwarding: 
i)call forward when no answer 
ii)call forward when busy 
iii)call forward when out of reach 
iv) unconditional call forward (all incoming calls are forwarded)

 

15) Call Wait/Hold

A) How many calls can I put on hold?

You can put one call on hold and take a second one. If there is a third call, it will be forwarded (diverted) to your Mail Box.

 
B) Can I use this service?
It depends on your phone; if it supports this service then you can.

 

16) Call Conference

A) Can I use this service?

It depends on your phone; if it supports this service then you can.
 
B) How many people can join a conference call?
Up to 6 people can join a conference call at the same time.

 

17) Fax Mail

A) What is Fax Mail?

Fax Mail is a service that enables you to receive and print faxes using your mobile wherever you are in Jordan or abroad.
 
B) Do I need to activate the Fax Mail service?
No, the Fax Mail service is activated by default.
 
C) How does Fax Mail work?
You will receive an SMS alert on your phone informing you that someone sent you a fax. When it's convenient for you, just call your Voice Mail and follow the simple steps to direct your fax to the nearest available fax machine.
A mobile phone number (0777abcdef) is associated with a Voice Mailbox to which all calls are diverted when the customer doesn't answer or when the line is busy. The user has also a fax number associated with a Fax Mailbox that stores the received faxes. In most of the case, the fax number will be (0777 abcdef+1).
 
D) How can I receive a fax ?
To send you a fax, your callers have to dial the Orange mobile fax number you are given when you subscribe to the Fax Mail service. Once they do so, the fax will be sent to your Fax Mailbox.
 
E) How do I know I have received a fax?
You will receive an SMS asking you to call 1444.
 
F) How do I access my Fax Mail?
Dial (1444) from your mobile. When you access your Voice Mail, you will be notified about the number of new voice and fax messages. The VMS recognizes both fax and voice messages and plays the voice message and the fax header. The fax header is a message to announce the time at which the fax arrived and the number of pages contained in the fax.
 
G) How can I listen to Fax Mail?
When you access your Fax Mail, you will listen to a header that states the time you received the fax and the number of pages. To know what is in the fax, you have to print it.
 
H) Can I read a fax on the screen of my mobile?
No, you have to print it.
 
I) How do I print a fax?
When you get a fax message, press (5) to transfer the fax to printing, and then enter the fax number followed by # and press (2) to start printing the fax.
 
J) Can I print a fax from abroad?
Yes, if you have the international calls service.
 
K) What is the Fax Mailbox capacity?
Maximum fax pages per mailbox: 100
Maximum pages per fax: 100
 
L) For how long will my new faxes be stored in my mailbox?
For 4 weeks.
 
M) For how long will my saved faxes be stored in my mailbox?
For 2 weeks.

 

18) Fax and Data

A) What is ‘Mobile Data’?

‘Mobile Data’ is a mobile service that enables the customer to transmit data via mobile.
 
B) What is ‘Mobile Fax’?
‘Mobile Fax’ is a mobile service that enables the customer to transmit fax via mobile while connecting it a  to a PC or a Laptop
 
C) How do I subscribe to 'Mobile Fax'?
Upon signing the contract with Orange, you will receive a code designated for this service. Voice Mail service sets up a Fax Mail Box at the same time enabling you to transmit faxes directly.
 
D) How do I subscribe to 'Mobile Data'?
Upon signing the contract with Orange, you will receive a code designated for this service. Account activation takes place within 24 hours.
 
E) Can I forward a fax to an international fax number?
Yes you can.
 
F) I have a PC card phone; do I need a handset to establish a connection?
No, just insert the SIM card into the PC card phone and you can use both the fax and data services.
 
G) Do I need to get a specific number to use 'Mobile Data'?
Yes, each Data subscriber will receive separate number for data transmission.
 
H) Do I need to get specific number to use the fax service?
Yes, each fax subscriber will receive separate number for fax transmission.
 
I) What would happen when I receive a fax while being engaged on another call?
The fax will be stored in your Fax Mailbox until you retrieve it
 
J) Is it possible to use the 'Mobile Fax' service abroad?
Yes! If you have an international access, you can send faxes abroad.
 
K) Is it possible to use 'Mobile Data' service abroad?
Yes! If you have international access, , you can send data abroad.
 
L) What equipments do I require to send and receive data calls?
You need a terminal (PC or Portable), software, mobile phone and interface connecting the mobile phone to the terminal (in case you're using a PC card phone), SIM card instead of the mobile phone is used.
 
L) Can I use 'Mobile Fax' when roaming?
Yes.
 
M) Can I use 'Mobile Data' when roaming?
Yes.

 

19) Short Message Service (SMS)

A) What is an SMS?

Short message service (SMS) is a service which enables you to send and receive written messages on your mobile phone.
 
B) How do I subscribe to the SMS service?
You don’t. SMS service is available 24/7 to all Orange mobile subscribers.
 
C) How do I receive and read an SMS?
You will be alerted by a tone and automatically will be presented with an option to read the message.
 
D) How do I know if I have received an SMS?
As soon as you receive a message, you will be notified by a tone and/or an envelope icon that will appear on your mobile screen.
 
E) Is it possible to send messages to numbers abroad?
Yes
 
F) Can I send a message to a Zain subscriber?
Yes as soon as the interconnection is open
 
G) If I have subscribed to CLIR, does my number appear when I send a message?
Yes, even if you have subscribed to CLIR, your number will appear on the screen of the person who receives your message.
 
H) Is it possible to send and receive SMS when I am abroad (in roaming)?
Yes.
 
I) For how long are the messages stored in the inbox?
You can save your message and keep them in your inbox for as long as you wish. However, we recommend that you delete the message as soon as you read it, as the memory of your phone and of your SIM card are limited.
 
J) How much does it cost to send or receive a message?
Receiving a message is free of charge; however, sending a message depends on the destination and the network you are sending a message to

 

20) Roaming

A)    How do I subscribe to Roaming?

You have to visit one of our shops or Customer Care Centers to fill out a form. Sometimes later on we might call you to ask you to provide us with certain documents or pay a certain amount as a deposit for these services. If your request gets approved, one of our team will call you to explain to you all the details related to the usage of the services.
B)    What is the difference between International Calls service and Roaming service?

 

International Calls service allows you to use your mobile phone to call international numbers anywhere in the world, whereas the Roaming service allows you to use your mobile phone when traveling to any country that Orange mobile has a roaming agreement with it operators to receive and make calls.

 

C)    Can I bar my international calls while roaming?
Yes you can. If you are subscribed to this service you can activate it through your phone.
 
 
D)    How am I billed on roaming calls?
 
 
when you are roaming and you call a number in the country you are in, you will be charged for a local call (rate depend on the operator whose network you are using)
 
 
when you are roaming and you call an Orange mobile number, the network will connect you to Jordan, even if the number you called is in the same country you are in.
 
 
when you are roaming and somebody calls you from Jordan, you will be charged for an international call - the same rate of a call from Jordan towards the country you are in – and the caller will pay for a call to an Orange mobile number.
 
E)    How can people call me when I am abroad but have my Orange mobile phone?
People can call you as if you were in Jordan
 
f) When I am abroad, how can I call an Orange mobile phone from my Orange number?
Follow these steps:
 
 
dial the international access code of the country you are in +
 
 
dial International country code for Jordan +
 
 
dial Orange mobile number without the 0 at the beginning.
For example to call 077X XXX XXX from abroad you have to dial 00 962 77X XXX XXX
 
G) What do I have to dial if I am in a foreign country and want to call Jordan from my Orange number?
Follow these steps:
 
 
dial the international access code from a GSM phone +
 
 
dial International country code for Jordan +
 
 
dial Orange mobile number without the 0 at the beginning.
For example to call 077X XXX XXX from abroad you have to dial 00 962 77X XXX XXX
H) Can I use my Voice Mail while roaming?
Yes.
 
I)      How can I access my Voice Mail while roaming?
Dial + 962 77 700 144 and enter your Orange mobile number followed by #, then your password followed by #.
 
J) How will I be charged if I want to retrieve a message from my Mail Box?
You pay the airtime according to the roaming agreement tariffs.
 
K)    What are the Voice Mail features that I can use while roaming?
The features are the same as the ones you use when in Jordan and they are call back, repeat, save, delete message, change mailbox options, send message, reply or transfer message, and fax mail. However, Voice Mail while roaming is an option that you should ask for upon subscription. It is highly recommended to activate it while in Jordan and not from abroad.
 
L) Can I send/receive SMS while roaming?
Yes you can send and receive SMS as if you were in Jordan.
 
M) How much will I be charged when receiving an SMS while roaming?
No charge
 
N) How much will I be charged when sending an SMS while roaming?
You are charged according to roaming tariffs.
 
O) How can I check my mailbox when I am abroad?
To check your mailbox when traveling you need to dial "+962 77 700 144" and then when you are connected to your voice mail, just dial your Orange mobile number followed by your secret code. 

 

21) Billing

A) Your calls will be billed as soon as possible but if you arrive back from a country shortly before receiving your regular monthly bill, it is possible that only the Orange mobile part of your calls will appear, with your roaming charges appearing on the next month's bill. This is because there can be a short delay in the time it takes to receive your call information from our foreign partner networks.

 
B) What do I have to dial if I am in a foreign country and want to call another foreign country FROM MY Orange number?
 
Orange_bullet-faq.gif
dial the international access code from a GSM phone +
 
Orange_bullet-faq.gif
dial International code for the country you want to call +
 
Orange_bullet-faq.gif
dial the phone number you want to call (very often without the 0 at the beginning)
 
C) What is the advantage of programming the phone book of the mobile phone in the international format?
This avoids programming the same number when calling from an Orange mobile number or from abroad twice.
 
D) Is it normal to connect to different networks when being abroad?
Yes. Orange mobile has signed a number of agreements with operators in different countries and sometimes there are more than one in the same country. So, if your phone is set to the Automatic Network Selection mode, it will connect on the first available network or the network that has a better reception quality. But if your phone is set to Manual Network Selection mode, or if Orange mobile has no agreements with operators in that country, you can select the network you prefer.
 
E) What can I do if I don't want to go from a network to another when I am abroad, and want to remain on the same network because it offers cheaper tariffs?
If you wish to stay with the same operator, you just have to go to Manual mode research (see the user guide of your handset) and select the operator you want. You will then stay on the network of the operator you have chosen until you decide to change.

 

22) SIM

A) ) Lost or stolen phones or SIM cards: If you lose your mobile or your SIM card, please contact 077 700 177 immediately and notify the Customer Care representative to suspend your line.

B) SIM card error messages:
If your mobile phone displays any of the following messages:
"Check the card", "insert SIM" or "Card Error" please double check if your SIM card is inserted correctly in your mobile phone (please refer to your mobile phone manufacturer's user guide for more details). If problems proceed or if you have any question, please contact our Customer Care team by dialing 1777 from your mobile phone or from 077 700 177 from a fixed telephone.
 
C) Your SIM card is the link between your mobile phone and Orange mobile GSM network; it contains the personal account data that identifies you and allows you to connect to the network. The card contains data regarding the services included in your subscription. Your SIM card also ensures the confidentiality of your calls. The SIM card is a standard credit card size; most mobile phone models however require that you detach the micro SIM chip from the card and insert it into the mobile phone.

 

23) Voice mail

A) Is the voice mail compatible with all mobile phones?

Yes
B) How do I subscribe to Voice Mail?
The Voice Mail is included in the package when you subscribe to Orange mobile.
 
C) How do I activate my Voice Mail?
By dialing 1777
 
D) When do I need my password?
You have to enter your password each time you access your Voice Mail either from a fixed phone or from abroad.
 
E) What is my voice mail/ mailbox number?
Your mailbox number is the same as your mobile phone number (077 + 6 digits).
 
F) How do I know that I have received a message?
When receiving a message, you will be notified immediately by a tone and / or an envelope icon that will appear on your mobile screen.
 
G) What is an Outcall Notification?
Outcall Notification is a call initiated by the Voice Mail System to inform you of new messages. If you do not answer the call, the Voice Mail will try to call you back every 20 minutes for a period of 4 hours.
 
H) Can I change the notification?
Yes, you can select or cancel the Outcall Notification in your Voice Mail Personal options.
 
I) How do I receive an outcall on my mobile?
Dial 144 from your mobile, then press *231 and you will receive the Outcall Notification on your mobile.
 
J) How do I to deselect the outcall notification?
Dial 144 from your mobile, then press *233 and the Outcall Notification will be canceled.
 
K) What is a call back?
When you are listening to a message, you can immediately recall the person who called you. The dialing is automatically done and at the end of the call, you can go back to your Voice Mail and continue where you stopped.
 
L) How can I listen to my saved messages?
Dial 1444 from your mobile; if you don’t have new messages, you will be diverted to the Main menu where you can press 1 to listen to your saved messages.
 
M) How can I access my Voice Mail?
Dial (1444) from your mobile.
 
N) Can I access my Voice Mail from a fixed phone?
Yes, just dial 077700144 then enter your number followed by # and your password followed by #.
 
O) Can I access my Voice Mail from another Orange mobile?
No, you can’t.
 
P) Can I access my Voice Mail from abroad?
Yes, just dial 96277700144 then enter your number followed by # and your password followed by #
 
Q) What should I do if my Voice Mail is blocked?
This happens when you enter a wrong password three times in a row. All you have to do is call the Customer Care Center and the team will help you unblock your Voice Mail.
 
R) What should I do if I forget my password?
Call us on 1777 from your mobile or on 077 700 177 from a fixed line and one of our Customer Care team will help you.
 
S) There is an envelope icon on my mobile screen. What shall I do?
Just go to the "Read Messages" menu of your mobile phone and follow the instructions.
 
T) What is Call Forward to Voice Mail?
Call Forward to your Voice Mail enables you to divert incoming calls to your mailbox when your mobile phone is switched-off, out of reach,busy or even if you just do not want to answer.
 
U) Can I cancel/ modify Call Forward?
It is a default configuration that can’t be changed.
 
V) What are the personal options in my mailbox?
Your mailbox personal options are greeting message, password, outcall notification, and language.
 
W) How can I change my mailbox configuration?
Just dial 1444 from your mobile and follow the steps and you will be able to modify your greeting message, Password, Outcall notification and language
 
X) What are my mailbox capacity and features?
20 messages per mailbox
Your new unread messages are kept for 2 weeks.
Your saved messages are stored for 3 days.
Your personal greeting message is 60 seconds.
Your callers' messages can be 2 minutes long.
 
Y) What happens when my mailbox is full?
You won’t be able to receive new messages until you delete some of the old ones.
 
Z) Can I access to Voice Mail while roaming?
Yes, dial: (+962 77 700 144) then enter your number followed by # and your password followed by #
 
AA) I don't want to have a Voice Mail. How can I cancel it?
You can do that by calling the Customer Care Center, sending a written request by fax or by mail, or by coming personally to our offices.
 
BB) Do you charge for a call to 1444?
Calling from your mobile phone to retrieve a message is free of charge, however, you will have to pay the airtime if you are calling form a fixed line or abroad.
 
CC) How do I change my subscription from the standard Voice Mail to a professional Voice Mail?
Call the Customer Care Center on 1777 from mobile phone or 077 700 177 from a fixed line and ask for that service.

 

24) Professional Voicemail

A) What is a Voice Mail Pro?

Voice Mail Pro is a high-performance answering-machine with value-added services for professional use. It enhances messaging services and includes the Orange mobile standard voicemail services.
Messaging services enable you to reply directly to a message, transfer a message to one or a group of numbers, and send a message without disturbing the receiver. Options can be added to the messages for delayed delivery, or classified-message delivery. Fax mail service is an option of the Voice Mail Pro as well.
 
B) What are the Voice Mail Pro personal options?
Your mailbox personal options are greeting message, password, outcall notification, language, and distribution list.
 
C) What is the Reply function?
While listening to a message or at the end of it, you can reply to it and your answer will be sent directly in your caller’s mailbox. You can reply immediately or you can modify the options.
 
D) What is the Transfer function?
While listening to a message or at the end of it, you can transfer this message to one or a group of numbers and it will be sent directly in their mailbox. You can transfer the message immediately, with or without comments, or you can modify the options.
 
E) What is the difference between "Transfer" & "Reply" to a message?
Transferring a message is forwarding a message that you received to another mailbox number, while replying to a message is sending your answer to your caller's mailbox.
 
F) What is my professional mailbox capacity?
40 messages per mailbox
 
G) With a Pro mailbox, how long will my new messages be stored in my mailbox?
4 weeks.
 
H) With a Pro mailbox, how long will my saved messages be stored in my mailbox?
7 days.
 
I) With a Pro mailbox, how long is my personal greeting?
Up to 60 seconds.
 
J) With a Pro mailbox, how long are my callers' messages?
Up to 5 minutes.
 
K) What is a distribution list?
It is a list of Orange mobile numbers that enables you to send or transfer a message to several numbers in one shot.
 
L) What are the delivery options?
When replying, transferring, or sending a message, you can modify the options according to your needs. The delivery options are; Time Delivery and Delivery Class.
 
M) What are the Delivery Class options?
There are 4 classes of delivery:
 
 
Urgent: messages are played before all others.
 
 
Reply-requested: after your message is heard you request an immediate reply.
 
 
Confidential: your message can’t be transferred.
 
 
Normal: no special class of delivery.
However, a message may have multiple options (i.e., urgent, confidential and reply-requested).
 
N) How many distribution lists can I create?
With the Voice mail Pro, you can create, modify or delete up to 20 Distribution Lists of 20 numbers.

 

25) Cost Control

A) How can I access Cost Control Service?

Simply dial 1666 from your mobile phone.
 
B) Is it possible to access Cost Control Service from other networks?
Yes, you can do that by dialing 007 700 166 from fixed phone or other networks in Jordan.
 
C) Is it possible to access Cost Control Service from abroad?
Yes, you can do that by dialing +962 777 00 166.
 
D) Can I get information about SMS through the Cost Control Service?
No.
 
E) Can I get information about the value-added services through the Cost Control Service?
No.
 
F) What kind of information can I get through the Cost Control Service?
You will be able to get information about your last bill amount, the issue date of the bill, and information about your usage since your last bill.
 
G) Can I get information about a number other than mine?
If you need information about an Orange mobile number other than yours, you have to dial from any phone not being a Orange - mobile postpaid phone
 
H) Is it possible to access the Cost Control Service any time?
Yes
 
I) Can I access my Cost Control through another mobile phone?
No.
 
J) Can another Orange - mobile user access the Cost Control from my mobile phone?
No.
 
K) Can anybody access my Cost Control through other phones?
No one can access your Cost Control, unless:
 
 
they call from a fixed line or another network number and know your mobile phone number and your password.
 
 
they call from you number and know your password.
 
L) Which password do I have to use?
The same password that you the Customer Care use for your identification.
 
M) What should I do if I don’t have a defined password?
Please call the Customer Care Center by dialing 1777 from your mobile phone or by dialing 0777 700 177 from a fixed line.

 

26) Directory Service

A) How can I access the Directory Service?

From your Orange mobile dial 1777, from other networks in Jordan or abroad, dial: 00 962 777 700 177
 
B) Can I change from Directory Listed to Red Listed?
Yes, you can change from Directory Listed to Red Listed and vise-versa at any time you want.
 
C) How do I change from Directory Listed to Red Listed?
Just call the Customer Care Center on 1777 from your mobile line or 077 700 177 from any other phone, and ask them to change you from Directory Listed to Red Listed or vise-versa.
 
D) Am I allowed a specific number of times to change from Directory Listed to Red Listed?
 
No, you can change from Directory Listed to Red Listed or vise-versa as many times as you want.
 
E) Is the Directory Service free of charge?
It is free of charge if you access it from your Orange mobile phone. However, if you are using another number, you will be charged the normal rate when calling an Orange number.

 

27) Red List

A) What is the Red List?

This is the list of people for whom the Directory Service will not be giving out their number
 
B) Can I choose to be Red Listed?
Yes.
 
C) Can I change my status from Red Listed to Directory Listed?
Yes, you can change from Red Listed to Directory Listed and vise-versa at any time you want.
 
D) How do I change from Red Listed to Directory Listed?
Just call the Customer Care Center on 1777 from your mobile line or 0777 700 177 from any other phone, and ask them to change you from Red Listed to Directory Listed or vise-versa.
 
E) Am I allowed a specific number of times to change from Red Listed to Directory Listed?
No, you can change from Red Listed to Directory Listed or vise-versa as many times as you want.

 

28) Information

A) If I am on the Red List, does my phone number appear on the screen of the people I call?

Yes, unless you have subscribed to the CLIR service.
B) How can I be on the Red List?
When you subscribe to Orange mobile, you can choose if you want to be on the Red List or not.
 
C) Do I have the choice to be Red Listed or Directory listed?
Yes. You have the choice to be Red Listed or Directory listed..
 
D) Can I change from Directory Listed to Red Listed or the opposite?
Yes. You have the choice to change from Directory Listed to Red Listed or the opposite any time you want.
 
E) How can I change from Directory Listed to Red Listed or the opposite?
Just call the Customer Care Center on 1777 from your mobile line or 077 700 177 from any other phone, and ask them to change you from Directory Listed to Red Listed to or vise-versa.
 
F) Am I allowed a specific number of times to change from Directory Listed to Red Listed?
No, you can change from Directory Listed to Red Listed or vise-versa as many times as you want.

 

29) Itemized Bill

A) What do all the terms on my bill mean?

If you don’t understand the terms or feel confused about the information in your bill, you can call 1777 and our Customer Care team will be more than glad to help you

 

30) How can I update my mobile phone software?

Having the latest software on your phone can help make it faster, improve what the phone can do and add new or updated applications. To get the latest software, click on your phone manufacturer below and follow the instructions:
 
 

31) Why some times when we pay our bills online we got the pop up message that (the security certificate has expired )?

this is normal behavior from the browsers for all the secure URL such as this application which is using https, normally internet explorer give you the bellow screen , you should click on continue to this website Please feel free to change the question and the answer if you have something better or more clear .

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