FAQ
1) What is Orange mission?
To provide, everywhere in the Kingdom, residential and business customers with the appropriate technologies of communication, at affordable prices, in order to anticipate and satisfy their specific needs, at a world class service level (OK)
2) What are Orange values?
Our values are: straightforward, honest, dynamic, friendly, refreshing, trusted, innovative, and responsible.
By straightforward we mean: we are direct and easy to understand. We keep things simple. We focus only on what’s important.By honest we mean: we are open. We say what we do and we do what we say we are happy to share.
By dynamic we mean: we are passionate & confident. We are focused on the future. We push the boundaries. We make a difference to people's lives.
By friendly we mean: we take the time to listen. We treat everyone as individuals. We enjoy working and succeeding together.
By refreshing we mean: we are brave. We dare to do things differently, to find a better way. We give color to all that we do.
By trusted we mean: we build open and lasting relationships. We can be relied upon to do the right thing. We're always here, no matter what.
By innovative we mean: we draw inspiration from everywhere. We help people free their imagination. We are first when it counts.
By responsible we mean: we treat people and the world around us with respect. We behave responsibly. We all contribute to the success of our business.
3) What is Orange website?
Orange.jo is a hub of sources and links acting as a gateway that will take you to all the answers you need about our services on the Internet.
4) What does Orange.jo feature?
Orange.jo features a search engine; free e-mail; chat rooms; breaking news; weather; guide to Jordan; finance; on-line telephone directory; employment section; virtual marketplace; personals, and entertainment.
5) What is ISDN?
ISDN stands for Integrated Services Digital Network. It allows safe transmission of data, quick downloads of applications, and optimizes call centers and high quality of voice transmission.
6) Where can I pay my telephone bills?
We present you with a variety of safe payment methods under your control to help you in paying your Orange Fixed, Mobile, Internet bills easily without any extra expenses.
Online Payment: now you can pay your bills online using your visa card through orange.jo (click here)
Orange Shops: you can pay your Orange bills: Fixed, Mobile & Internet bills at any of Orange shop (click here)
Pay at your preferred location: you can arrange to pay your bills from your preferred location. Just call 06 5806000 & arrange with D&C runners to visit you & collect your bills at your convenient time.
At post Offices: you can pay your bills at any of post Offices in across the kingdom. If you pay at any of the post offices across the kingdom. When paying your bill at the below post offices there is no need for you to bring your bill along because you can inquire about your account and pay your bills as if you are in one of our shops.
Post Office Branch Name |
أسم مكتب البريد |
Tareq |
مكتب بريد طارق |
Tla’ Al-Ali |
مكتب بريد تلاع العلي |
Abdali |
مكتب بريد العبدلي |
Amman Central |
مكتب بريد عمان المركزي |
Bayader |
مكتب بريد البيادر |
Almadina alriyadia |
المدينة الرياضية |
Wehdat |
مكتب بريد الوحدات |
Waibdeh |
مكتب بريد اللويبدة |
Amman Mall |
مكتب بريد عمان مول |
Zarqa Central |
مكتب بريد الزرقاء المركزي |
Commercial area |
مكتب بريد الزرقاء الحي التجاري |
Direct Debt: Now you can save more time and effort when paying your bills through direct deduction from your bank account or credit card at the following venues:
Channel (English) |
Channels (Arabic) |
Fixed |
Mobile |
Internet |
DD |
DD |
DD |
Arab Bank |
البنك العربي |
Y |
Y |
Y |
Housing Bank for trade & finance |
بنك الاسكان للتجارة والتمويل |
Y |
Y |
Y |
Bank Audi |
بنك عوده |
Y |
|
|
Cairo Amman Bank |
بنك القاهره عمان |
Y |
Y |
Y |
Capital Bank |
كابيتال بنك |
Y |
Y |
Y |
HSBC Bank |
البنك البريطاني |
Y |
Y |
|
Invest Bank |
البنك الاستثماري |
Y |
Y |
|
Jordan Kuwaiti Bank |
البنك الاردني الكويتي |
Y |
Y |
Y |
Bank of Jordan |
بنك الاردن |
|
Y |
|
Société Générale De Banque – Jordanie |
بنك سوسيتيه جنرال-الاردن |
Y |
Y |
Y |
Arab Banking Corporation |
بنك المؤسسة العربية المصرفية |
|
Y |
|
Visa card |
بطاقة فيزا الإئتمانية |
Y |
Y |
Y |
Mastercard |
بطاقة ماستر الإئتمانية |
|
Y |
Y |
American Express |
بطاقة اميركان اكسبرس الإئتمانية |
|
Y |
Y |
National Express |
بطاقة ناشونال اكسبرس الإئتمانية |
Y |
Y |
Y |
For subscription issues please visit our shops.
7) How can I inquire about a telephone number?
There are many ways available for telephone number inquiries, you can choose one of the below:
Calling 1212 EDIS ‘Electronic Directory Information System’
Visiting "The White Pages" at Orange’s website
Buying the directory from any of orange shops.
8) Does Orange have any plans to reduce the national and international tariffs?
Because we care about our customers and providing them with a rewarding telecom experience, Orange subjects it tariffs to diverse restructuring procedures from time to time.
Does Orange have any plans to reduce the national and international tariffs?
Because we care about our customers and providing them with a rewarding telecom experience, Orange subjects
it tariffs to diverse restructuring procedures from time to time.
10) Why do I get a pop up message informing me that the (the security certificate has expired) sometimes when paying my bills online?
This is normal behavior from the browsers for all the secure URL such as this application which is using https, normally internet explorer give you the bellow screen , you should click on continue to this website Please feel free to change the question and the answer if you have something better or more clear .
This is normal behavior from the browsers for all the secure URL such as this application which is using https,
normally internet explorer give you the bellow screen , you should click on continue to this website Please feel free to
change the question and the answer if you have something better or more clear . |