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Orange - Residential > Orange > help & support > fixed > FAQ
FAQ


   
 

1) What is Orange mission?

To provide, everywhere in the Kingdom, residential and business customers with the appropriate technologies of communication, at affordable prices, in order to anticipate and satisfy their specific needs, at a world class service level  (OK )

2) What are Orange values?

 

Orange_bullet-faq.gif Our values are: straightforward, honest, dynamic, friendly, refreshing, trusted, innovative, and responsible.
Orange_bullet-faq.gif By straightforward we mean: we are direct and easy to understand. We keep things simple. We focus only on what’s important
Orange_bullet-faq.gif By honest we mean: we are open. We say what we do and we do what we say, we are happy to share.
Orange_bullet-faq.gif By dynamic we mean: we are passionate & confident. We are focused on the future. We push the boundaries. We make a difference in people's lives.
Orange_bullet-faq.gif By friendly we mean: we take the time to listen. We treat everyone as individuals. We enjoy working and succeeding together.
Orange_bullet-faq.gif By refreshing we mean: we are brave. We dare to do things differently, to find a better way. We give color to all that we do
Orange_bullet-faq.gif by trusted we mean: we build open and lasting relationships. we can be relied upon to do the right thing. we're always here, no matter what
Orange_bullet-faq.gif by innovative we mean: we draw inspiration from everywhere. we help people free their imagination. we are first when it counts
Orange_bullet-faq.gif by responsible we mean: we treat people and the world around us with respect. we behave responsibly. we all contribute to the success of our business

 

3) What is Orange website?

Orange.jo is a hub of sources and links acting as a gateway that will take you to all the answers you need about our services on the Internet.

4) What does Orange.jo feature?

Orange.jo features a search engine; free e-mail; chat rooms; breaking news;

weather; guide to Jordan; finance; on-line telephone directory; employment section; virtual marketplace; personals,
 and entertainment.

5) What is ISDN?

ISDN stands for Integrated Services Digital Network. It allows safe transmission of data, quick

downloads of applications, and optimizes call centers and high quality of voice transmission 

6) Where can I pay my telephone bills?

Where can I pay my telephone bills?
We present you with a variety of safe payment methods under your control to help you in paying your Orange Fixed, Mobile, Internet bills easily without extra expenses.
Online Payment: now you can pay your bills online using your visa card through orange.jo (click here)
Orange Shops: you can pay your Orange bills: Fixed, Mobile & Internet bills at any of our shops  (click here)
Pay at your preferred location:you can arrange to pay your bills from your preferred location. Just call 06 5806000 & arrange with D&C runners to visit you and collect your bills at your convenient time.
At post Offices:you can pay your bills at any of the post offices across the Kingdom.  When paying your bill at the below post offices, there is no need for you to bring your bill along because you can inquire about your account and pay your bills as if you are in one of our shops. 
 
Post Office Branch Name
أسم مكتب البريد
Tareq
مكتب بريد طارق
Tla’ Al-Ali
مكتب بريد تلاع العلي
Abdali
مكتب بريد العبدلي
Amman Central
مكتب بريد عمان المركزي
Bayader
مكتب بريد البيادر
Almadina alriyadia
المدينة الرياضية
Wehdat
مكتب بريد الوحدات
Waibdeh
مكتب بريد اللويبدة
Amman Mall
مكتب بريد عمان مول
Zarqa Central
مكتب بريد الزرقاء المركزي
Commercial area
مكتب بريد الزرقاء الحي التجاري
 
Direct DebtNow you can save more time and effort when paying your bills through direct deduction from your bank account or credit card at the following venues: 
 
Channel (English)
 
Channels (Arabic)
 
Fixed
Mobile
Internet
DD
DD
DD
Arab Bank
البنك العربي
Y
Y
Y
Housing Bank for trade & finance
بنك الاسكان للتجارة والتمويل
Y
Y
Y
Bank Audi
بنك عوده
Y
 
 
Cairo Amman Bank
بنك القاهره عمان
Y
Y
 Y
Capital Bank
كابيتال بنك
Y
Y
Y
HSBC Bank
البنك البريطاني
Y
Y
 
Invest Bank
البنك الاستثماري
Y
Y
 
Jordan Kuwaiti Bank
البنك الاردني الكويتي
Y
Y
Bank of Jordan
بنك الاردن
 
Y
 
Société Générale De Banque – Jordanie
بنك سوسيتيه جنرال-الاردن
 Y
Y
 Y
Arab Banking Corporation
بنك المؤسسة العربية المصرفية
 
Y
 
Visa card
بطاقة فيزا الإئتمانية
Y
Y
Y
MasterCard
بطاقة ماستر الإئتمانية
 
Y
Y
American Express
بطاقة اميركان    اكسبرسالإئتمانية
 
Y
Y
National Express
بطاقة ناشونال  اكسبرسالإئتمانية
Y
Y
For subscription issues, please visit any of our shops.
 ​
 

7) How can I inquire about a telephone number?

 
Orange_bullet-faq.gifThere are many ways available for telephone number inquiries, you can choose one of the below:
 
Orange_bullet-faq.gifCalling 1212 EDIS ‘Electronic Directory Information System’
Orange_bullet-faq.gifVisiting "The White Pages" at orange.jo
 
Orange_bullet-faq.gifBuying the directory from any of Orange shop.

8) Does Orange have any plans to reduce the national and international tariffs?

 

Because we care about our customers and providing them with a rewarding telecom experience, Orange subjects
it tariffs to diverse restructuring procedures from time to time.

 

9) When paying my fixed bill online, I get an empty screen after entering my username and password and I am an Internet explorer 6 user, what should I do?

 

It is advisable that you change your IE privacy settings through following the below instructions 
1. Click on tools and choose options.
2. Then click on privacy 
3. Move the courser to low, click ok and try again 
Thank you for using Orange Services 

fixed-FAQ10.jpg

10) Why do I get a pop up message informing me that the (security certificate has expired) sometimes when paying my bills online?

This is a normal browser behavior from all the secure URLs such as this application which is using https.

11) What are Orange Fixed supplementary services?

Call Forward: diverting calls to other destinations of your choice.

Orange_bullet-faq.gif Caller ID: identifying the caller’s number.
Orange_bullet-faq.gif Wake-Up Call: using the telephone as an alarm clock.
Orange_bullet-faq.gif Call Barring: disabling the zero button to stop mobile and international outgoing calls.
Orange_bullet-faq.gif Hotline: just pick up the phone and wait for five seconds, the telephone will dial a programmed number of your choice.
Orange_bullet-faq.gif Call Waiting: receive phone calls while you are on the telephone. You can conduct 2 separate conversations simultaneously.
Orange_bullet-faq.gif Short Dialing: assigning a 2-digit code for important numbers to be dialed automatically.
Orange_bullet-faq.gif Don't Disturb: your phone can be set to silent-mode whenever you want. All incoming calls will be barred.
Orange_bullet-faq.gif Three-way Conference: connecting 3 people together through one call.