|
|
To provide, everywhere in the Kingdom, residential and business customers with the appropriate technologies of communication, at affordable prices, in order to anticipate and satisfy their specific needs, at a world class service level ( OK )
Our values are: straightforward, honest, dynamic, friendly, refreshing, trusted, innovative, and responsible. |
|
|
By straightforward we mean: We are direct and easy to understand. We keep things simple. We focus only on what’s important |
|
By honest we mean: We are open. We say what we do and we do what we say. We are happy to share. |
|
By dynamic we mean: We are passionate & confident. We are focused on the future. We push the boundaries. We make a difference to people's lives. |
|
By friendly we mean: We take the time to listen. We treat everyone as individuals. We enjoy working and succeeding together. |
|
By refreshing we mean: We are brave. We dare to do things differently, to find a better way. We give color to all that we do |
|
By trusted we mean: We build open and lasting relationships. We can be relied upon to do the right thing. We're always here, no matter what |
|
By innovative we mean: We draw inspiration from everywhere. We help people free their imagination. We are first when it counts |
|
By responsible we mean: We treat people and the world around us with respect. We behave responsibly. We all contribute to the success of our business. |
Orange is a leading name in telecom and the only operator that provides integrated telecommunication solutions for all of its customers. With a high quality of service and best prices in the market, Orange became a pioneer in the art of telecom technology with continuous commitment to customer's satisfaction
You are welcomed to contact us any time. Click here to go to our ‘contact us’ page If you want to upgrade your ADSL speed, here is the simplest way to do it. Please choose the offer you are subscribed to:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
if you have another internet service provider and would like to upgrade your speed via Orange access. |
If you are a subscriber of “differentiate your home” offer; please note that each consumed GB after exceeding the download capacity will be charged with only JD 1.5/GB. If you are not a “differentiate your home” offer subscriber, your ADSL speed will be downgraded after consuming your monthly download capacity; to keep your ADSL speed at the highest given speed, you can:
§ Upgrade your ADSL speed
§ Add an extra GB
For more information, please call our customer care at 1214 or 06-4608888
You can easily check your download capacity by visiting the “my internet account” page and entering your user name and password in the ADSL usage box after clicking on the “account info” link. For more information, please call 1214 or 06-4608888.
When you subscribe to ADSL, you will get free @ Orange.jo email addresses with e-mail box storage capacity up to 250 MB; you can share more pictures, files and videos with all your family and friends and keep your memories alive!
Forgot your account info? Don't hesitate to contact us on1214 or 06 460 8888 and our team will be more than ready to assist you.
The Orange username and password you're using for accessing the internet; can be used to access your e-mail account. Just enter your username and password on the www.orange.jo homepage, in the e-mail box field, then, you can enjoy your 250MB of storage capacity!
If you face any issues, please contact us through 460 8888 Download the form (download Now) and fill it then send it to info@orange.jo with an attached copy of your ID, or you can send it to fax number 064608999
>> in order to download please right click on the link and choose save target as or you can as well visit one of our shops or call our customer care on 06 460 8888.
Notes:
 |
|
Your new password will be by default "new 123"and you can change it directly when you access your email from My settings field. |
|
|
|
If your new Orange email is not valid Orange will inform you. |
Enter to your email homepage » my setting » change password.
If you are a home customer, you can enjoy two more addresses for free (three in total). If you are a business customer, you can enjoy four more addresses for free (five in total). Just give us a call on 06 460 8888 in order to choose and activate your additional mailboxes.
Internet VAS are the value added services that you can subscribe to, in order to enrich your internet experience. You can subscribe to one of the following Internet VAS:
|
 |
E-mail address |
|
|
|
|
Parental control (for residential customers) and safe surf, click here (parental control ) |
|
Note: make sure to include the country code and area code for the recipient
|
|
ADSL consists of two parts; Access and Internet service provider (ISP). With the new ADSL bundles, the end user will have one point of contact for the ADSL service to both Access and Internet from the ISP. With our new bundles you can subscribe to ADSL service (Access and Internet) from Orange Internet and receive one bill for both. |
|
|
|
|
|
Visit our home page to see Orange’s latest internet offers (orange.jo)
We present you with a variety of safe payment methods under your control to help you in paying your Orange Fixed, Mobile, Internet bills easily without any extra expenses.
|
|
Online Payment: now you can pay your bills online using your visa card through
|
|
|
|
Orange Shops: You can pay your Orange bills: Fixed, Mobile & Internet bills at any of Orange shop
|
|
|
|
|
|
|
|
Pay at your preferred location: you can arrange to pay your bills from your preferred location. Just call 06 5806000 & arrange with D&C runners to visit you & collect your bills at your convenient time. |
|
|
|
At post Offices across the Kingdom: you can pay your bills at any of post office across the Kingdom. When paying your bill at the below post offices there is no need for you to bring your bill along because you can inquire about your account and pay your bills as if you are in one of our shops.
Branch Name |
أسم مكتب البريد |
Tareq |
مكتب بريد طارق |
Tla’ Al-Ali |
مكتب بريد تلاع العلي |
Abdali |
مكتب بريد العبدلي |
Amman Central |
مكتب بريد عمان المركزي |
Bayader |
مكتب بريد البيادر |
Almadina alriyadia |
المدينة الرياضية |
Wehdat |
مكتب بريد الوحدات |
Waibdeh |
مكتب بريد اللويبدة |
Amman Mall |
مكتب بريد عمان مول |
Zarqa Central |
مكتب بريد الزرقاء المركزي |
Commercial area |
مكتب بريد الزرقاء الحي التجاري |
|
|
|
|
Direct Debt: Now you can save more time and effort when paying your bills through direct deduction from your bank account or credit card at the following venues: |
|
Channel (English) |
Channels (Arabic) |
Fixed |
Mobile |
Internet |
DD |
DD |
DD |
Arab Bank |
البنك العربي |
Y |
Y |
Y |
Housing Bank for trade & finance |
بنك الاسكان للتجارة والتمويل |
Y |
Y |
Y |
Bank Audi |
بنك عوده |
Y |
|
|
Cairo Amman Bank |
بنك القاهره عمان |
Y |
Y |
Y |
Capital Bank |
كابيتال بنك |
Y |
Y |
Y |
HSBC Bank |
البنك البريطاني |
Y |
Y |
|
Invest Bank |
البنك الاستثماري |
Y |
Y |
|
Jordan Kuwaiti Bank |
البنك الاردني الكويتي |
Y |
Y |
Y |
Bank of Jordan |
بنك الاردن |
|
Y |
|
Société Générale De Banque – Jordanie |
بنك سوسيتيه جنرال-الاردن |
Y |
Y |
Y |
Arab Banking Corporation |
بنك المؤسسة العربية المصرفية |
|
Y |
|
Visa card |
بطاقة فيزا الإئتمانية |
Y |
Y |
Y |
Mastercard |
بطاقة ماستر الإئتمانية |
|
Y |
Y |
American Express |
بطاقة اميركان اكسبرسالإئتمانية |
|
Y |
Y |
National Express |
بطاقة ناشونال اكسبرسالإئتمانية |
Y |
Y |
Y |
For subscription issues please visit our shops
If you are an ADSL in One Bill customer, you can suspend your internet subscription for a maximum of 3 months with a 50% discount on your bill.
If you don’t understand the terms or feel confused about the information in your bill, you can call 06460 8888 and our Customer Care team will be more than glad to help you.
If you don't pay your bill by the due date indicated on your bill, we will give you a two week grace period before your ADSL line is disconnected. Our Customer Care team will call you before disconnection takes place. However, if you delay your payment further on, you risk canceling your ADSL line.
This is a normal behavior from all browsers when operating on a secured URL. Usually all versions of IE give you a window on which you have to click on the continue button
We will send your bill to the address you provided us with, also you will receive your ADSL bill amount bill on your orange email address & SMS on your mobile. However, if you don’t receive any bills, it is extremely important to update your information click here or call us on 06460 8888 or visit one of our shops in order to rectify the situation or to get another copy of your bill.
Updating your contact information is very important as you will receive your bills on your orange email address & SMS on your mobile, to update your information click here All you have got to do is to click here to visit our ADSL wizard. 1 –from the main page of your email choose "my settings"
2- From "Personalize my web mail “choose "change display name".
3-enter the new display name then click Ok.
|
|
|
|
|
|
|
|
|
|
|
|
|