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Frequently asked questions

Orange Fixed – FAQs

 

What is the Fixed line service ?

It is the service that provides you with the ability communicate with your loved ones across Jordan and abroad through your landline telephone. It is also the service that serves as the foundation of your ADSL internet lines.

What are the benefits offered by this service?

A) Strong reception and stable coverage across the Kingdom
B) Affordable rates for local, national and international calls
C) The base of having an ADSL connection

Do you have any special offers that I can subscribe to benefit from this service?

Yes, we have designed a number of offers to meet your different communication needs and habits; whether the majority of your calls were local and national or international

What are the current offers for the fixed-line?

Alo Unlimited, for more information click here
Alo Fixed 1, for more information click here

Is there any commitment related to Alo Unlimited offer ?

Yes, this offer is subjected to One year commitment .

Is there any set up fees that I have to pay for installing my fixed line?

No, you do not have to pay any setup fees to install your fixed line and it is totally free.

Are there any special fees that I have to pay for setting up my fixed line service?

Yes, to set up your fixed line service you have to pay a deposit and the fee differs upon the nationality of the customer.

What is the Deposit amount for Jordanians ?

7.5 JOD in case of not activating international calls , 15 JOD for the whole package.

What is the Deposit amount for Expats ?

25 JOD In case of not activating the international calls, 50 JOD for the whole package.

Is there any services I can add to the landline ?

Yes , you can subscribe to any of the services listed below to get a better experience on your land line
- Voice mail (Free)
- caller ID
- Call waiting
- Call forwarding
- Call barring
- hotline
- Three way conference
- Abbreviated dialing
- Do not disturb
- Wake up call

To how many supplementary services I can subscribe and how much does they cost?

You can choose either 1 or more services at once and the subscription fees is highlighted in the below table:

number of services monthly fees (JD)
1 0.66
2 1.10
3 1.50
5-9 2.00

What is the voice mail service?

Service provides you with the ability to listen to recorded messages left by caller while his call was not answered.

What are the main features of the voice mail service?

Receive your calls when you are busy or unable to answer your call
- Capacity to receive 40 voice messages
- Ability to keep non-played messages for up to 28 days
- Ability to listen, erase, save, reply and transfer the messages that callers have left to you on your fixed line phone
- Ability to save the time and date on of the incoming voice message
- Receive a phone call to inform your about new voice messages in your inbox; you can receive the call on your main number or on an alternative number
- Ability to secure your voice mail messages with a password that is required to be entered when you are accessing your voice mailbox from another landline phone

How to activate the voice mail service on my fixed line?

- Dial 1444
- Dial 1 for Arabic or 2 for English
- Follow the instructions given by the automated operator to enter your password
- Enter your 4-6 digits password followed by #
- Enter your password again to verify followed by #

Notes:
The Voice mail service Will be canceled if it is not used for two months , If you need to reactivate it you will need to subscribe to the service again whether by visiting one orange shops or contacting customer care on 1214.
When requested to enter your number you will need to enter 9 digits , example ( 06-xxxxxxx) Your password can be (4-6) digits .
You will need to use the password only when you access your voice mail from another phone.

How can Listen to my voice mail?

Through calling 1444

How can I listen to my voice mail from another number ?

Dial 1544
Enter your telephone number 9 digits
Enter your password followed by #
* The price for remote access is 2 piasters / minute.

How can I use the voice mail service with call forwarding ?

If you use the call forwarding service, you will not be able to receive any voice messages on your voice mail.

Can I use the voice mail service with caller ID?

This service allows you to know the callers number, in case you don’t want to reply, the voice mail will open after 5 rings.

Can I use the voice mail service with call waiting ?

Yes, since this service allow you to talk to two parties simultaneously, in case you don’t want to answer another call the voice mail will open after 5 rings .

How can I change my voice mail box password?

Press 2 for the personal voice mail options menu .
Press 2 to change your password.
Enter your new password ( 4-6 digits ) then press #.

What is your caller ID service?

With our caller ID service you can get the benefit of knowing who is calling you on your landline telephone and the option of answering or not. Never worry about missing a call again.

What can you tell me about your call waiting service?

As you engaged in a call on your landline, you can receive another incoming call with a simple click of the “Flash” button on your telephone. A tone will sound to alert you that there is someone on the other line

I would like to know more about the call forwarding service?

Continue to receive all your calls by diverting your calls to any local, national or mobile number. Our call forwarding service gives you the benefit of not missing important calls made to your land line anymore.

How could I activate and deactivate the call forwarding service?

- To activate dial: *21* the number to divert your calls to #
- To deactivate dial: #21#


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Orange Live chat

WELCOME TO Orange Live Chat.
Chat Service Allows you to communicate with our Advisors in order to get help.

Please note that chat service is available from
8:00 am till 8:00 pm
We are available to help you through calling :
1214,064608888
For ADSL & Fixed Lines or
1777,077 7700177
For Internet Everywhere & Mobile