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Frequently asked questions

Internet FAQ


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ADSL frequently asked questions

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Yes, subscription/ migration to any of the ADSL offers is subjected to a one year commitment.
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Fiber frequently asked questions

Orange Fiber is offering an Internet connection speed that’s up to 200 megabits per second, along with a service like no other.
Much faster speeds, making it more suitable for sharing Internet access in your household. Unlike standard broadband, the distance from your local telephone exchange doesn't determine the speed you can get.
Our fiber broadband service is available to anyone in a fiber-enabled area.
If you're new to broadband your service should be up and running after 7-10 working days.
Yes. A wireless fiber router is available for free with all fiber packages.
Fiber optic is the fastest Internet option available; it is not shared and provides far greater speeds to enhance your experience.
• High speed internet ( up to 1GB )
• Unlimited download capacity
• Secured internet connection
• Special experience when using all kind of application
With Fiber installation, the digital voice service will be activated on spot by connecting phone handset to the fiber box directly without any internal copper wiring
Yes. For fiber subscribers who don’t have home land line
You can use any normal phone handset wired or wireless, excluding the very old rotary types of handsets
It’s part of your Fiber monthly subscription with no extra charges
Digital voice bundle includes free unlimited calls to any land line or mobile line in Jordan, in addition to 50 international destinations, for more details you can visit our fibers offers page
Yes, it’s included for free in the Digital voice service bundle.
Yes, you can add them through contacting our call center or visiting the Orange shop
It works with a normal auto dialer that requires to generate a call with a voice message
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Orange Live chat

WELCOME TO Orange Live Chat.
Chat Service Allows you to communicate with our Advisors in order to get help.

Please note that chat service is available from
8:00 am till 8:00 pm
We are available to help you through calling :
1214,064608888
For ADSL & Fixed Lines or
1777,077 7700177
For Internet Everywhere & Mobile