Frequently asked questions

Internet FAQ

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ADSL frequently asked questions

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Yes, subscription/ migration to any of the ADSL offers is subjected to a one year commitment.

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Fiber frequently asked questions

What is Orange Fiber?

Orange Fiber is offering an Internet connection speed that’s up to 1000 megabits per second, along with a service like no other.

What does it mean for me?

Much faster speeds, making it more suitable for sharing Internet access in your household. Unlike standard broadband, the distance from your local telephone exchange doesn't determine the speed you can get.

Who can get it?

Our fiber broadband service is available to anyone in a fiber-enabled area.

How long does it take to set up?

If you're new to broadband your service should be up and running after 7-10 working days.

Will I need a new router?

Yes. A wireless fiber router is available for free with all fiber packages.

What’s better … Fiber optic, ADSL or 4G?

Fiber optic is the fastest Internet option available; it is not shared and provides far greater speeds to enhance your experience.

If I switch my ADSL service to Orange fiber , do I get to keep my same phone number?

Yes you can keep your fixed line number active.

What is Orange Fiber Features?

• High speed internet ( up to 1GB )
• Unlimited download capacity
• Secured internet connection
• Special experience when using all kind of application

What's new in the Digital Voice service with fiber?

With Fiber installation, the digital voice service will be activated on spot by connecting phone handset to the fiber box directly without any internal copper wiring

Is my area covered with Digital Voice service?

Yes. For fiber subscribers who don’t have home land line

What type of phone handset I need to use with Digital Voice service?

You can use any normal phone handset wired or wireless, excluding the very old rotary types of handsets

Do I need to buy any especial equipment with Digital Voice service?

No

How much does Digital Voice service cost?

It’s part of your Fiber monthly subscription with no extra charges

What are the calls charges through Digital Voice service?

Digital voice bundle includes free unlimited calls to any land line or mobile line in Jordan, in addition to 50 international destinations, for more details you can visit our fibers offers page

Can I have Calling Line Identification Presentation (CLIP) with Digital Voice service?

Yes, it’s included for free in the Digital voice service bundle.

Can I subscribe to other supplementary services?

Yes, you can add them through contacting our call center or visiting the Orange shop

Is the quality of service effected by Fiber line speed for Digital Voice line?

No effect.

Can I have my old cancelled land line number to be used with Digital Voice line?

Yes, you can if wasn’t used by other subscribers

Can I use a security system alarm with the Digital Voice service?

It works with a normal auto dialer that requires to generate a call with a voice message

Can I use Fax service with Digital Voice service?

Yes
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