Frequently asked questions

Internet FAQ

ADSL frequently asked questions

What are Orange ADSL features ?

High speed
Fixed & high quality
Wireless use for all the family
Unlimited download capacity
Get three free e-mail addresses @orange.jo

What is the difference between Orange Internet and Orange Internet+ offers ?

Orange Internet+ is a bundle of ADSL and Fixed line offer "Alo unlimited" , Orange Internet is Only ADSL offer with No fixed line bundle.

Are Orange Internet & Orange Internet+ offers for limited period?

No, they are permanent offers.

Can I control the content I can access via the Internet ?

Yes, you can block unwanted sites through a subscription to "family parental control" service.

How can I benefit from parental control service?

You can determine the scope of the control you want to perform on the nature of the content by selecting any of the following Services:

- Global Level : subscription to this Service will be at the cost of 1JD/month and can be activated when you subscribe to any of our Offers. - Home user level: you can activate this level for 3JD and it will enable you to control and regulate the access to certain website and content

Is there any commitment if i subscribe or change my old offer to one of the new offers ?

Yes, subscription/ migration to any of the ADSL offers is subjected to a one year commitment.

How would I know that my monthly bill has been issued?

The bills will be issued at the beginning of each month and will be sent to your Orange email , you will also receive an SMS notification on your mobile.

How can I activate the e-mail from @ orange.jo?

Your @ orange.jo mail will be activated automatically when you subscribe to any of ADSL offers

How can i login to my e-mail?

You can login to your mail box @ orange.jo by using the same user name and password for the ADSL connection .

What is the modem type is it wireless or wired?

It's a wireless device and is available with all packages.

What is the available speeds for the ADSL offers ?

The available speed starts from 1 Mbps to 80Mpbs for Orange Internet & Orange Internet+. available internet speeds depend on area coverage.

How can i get the ADSL offers ?

By visiting one of our shops located all over the kingdom , calling 1214 ,or by ordering it through E- shop.

What will happen to the old offers?

The old offers will not be available any more for new sale.

Can I get a Free Fixed line device with all Orange Internet+ offers?

Are there any setup fees for new installation or migration to Orange Internet & Orange Internet+ offers?

Yes there are a setup & migration fees to Orange Internet and Orange Internet+ 10 JD excluding tax.

Fiber frequently asked questions

What is Orange Fiber?

Orange Fiber is offering an Internet connection speed that’s up to 200 megabits per second, along with a service like no other.

What does it mean for me?

Much faster speeds, making it more suitable for sharing Internet access in your household. Unlike standard broadband, the distance from your local telephone exchange doesn't determine the speed you can get.

Who can get it?

Our fiber broadband service is available to anyone in a fiber-enabled area.

How long does it take to set up?

If you're new to broadband your service should be up and running after 7-10 working days.

Will I need a new router?

Yes. A wireless fiber router is available for free with all fiber packages.

What’s better … Fiber optic, ADSL or 4G?

Fiber optic is the fastest Internet option available; it is not shared and provides far greater speeds to enhance your experience.

If I switch my ADSL service to Orange fiber , do I get to keep my same phone number?

Yes you can keep your fixed line number active.

What is Orange Fiber Features?

• High speed internet ( up to 1GB )
• Unlimited download capacity
• Secured internet connection
• Special experience when using all kind of application

What's new in the Digital Voice service with fiber?

With Fiber installation, the digital voice service will be activated on spot by connecting phone handset to the fiber box directly without any internal copper wiring

Is my area covered with Digital Voice service?

Yes. For fiber subscribers who don’t have home land line

What type of phone handset I need to use with Digital Voice service?

You can use any normal phone handset wired or wireless, excluding the very old rotary types of handsets

Do I need to buy any especial equipment with Digital Voice service?

How much does Digital Voice service cost?

It’s part of your Fiber monthly subscription with no extra charges

What are the calls charges through Digital Voice service?

Digital voice bundle includes free unlimited calls to any land line or mobile line in Jordan, in addition to 50 international destinations, for more details you can visit our fibers offers page

Can I have Calling Line Identification Presentation (CLIP) with Digital Voice service?

Yes, it’s included for free in the Digital voice service bundle.

Can I subscribe to other supplementary services?

Yes, you can add them through contacting our call center or visiting the Orange shop

Is the quality of service effected by Fiber line speed for Digital Voice line?

No effect.

Can I have my old cancelled land line number to be used with Digital Voice line?

Yes, you can if wasn’t used by other subscribers

Can I use a security system alarm with the Digital Voice service?

It works with a normal auto dialer that requires to generate a call with a voice message

Can I use Fax service with Digital Voice service?

Yes

Orange Chat

Orange Live chat

WELCOME TO Orange Live Chat.
Chat Service Allows you to communicate with our Advisors in order to get help.

Please note that chat service is available from
8:00 am till 8:00 pm
We are available to help you through calling :
1214,064608888
For ADSL & Fixed Lines or
1777,077 7700177
For Internet Everywhere & Mobile