Frequently asked questions

Internet FAQ

ADSL frequently asked questions

What are Orange ADSL features ?

High speed
Fixed & high quality
Wireless use for all the family
Unlimited download capacity
Get three free e-mail addresses @orange.jo

What are the available ADSL offers ?

Orange Internet
Orange Internet+

What is the difference between Orange Internet and Orange Internet+ offers ?

Orange Internet+ is a bundle of ADSL and Fixed line offer "Alo unlimited" , Orange Internet is Only ADSL offer with No fixed line bundle.

Are Orange Internet & Orange Internet+ offers for limited period?

No, they are permanent offers.

Can I control the content I can access via the Internet ?

Yes, you can block unwanted sites through a subscription to "family parental control" service.

How can I benefit from parental control service?

You can determine the scope of the control you want to perform on the nature of the content by selecting any of the following Services:

- Global Level : subscription to this Service will be at the cost of 1JD/month and can be activated when you subscribe to any of our Offers. - Home user level: you can activate this level for 3JD and it will enable you to control and regulate the access to certain website and content

Is there any commitment if i subscribe or change my old offer to one of the new offers ?

Yes, subscription/ migration to any of the ADSL offers is subjected to a one year commitment.

How would I know that my monthly bill has been issued?

The bills will be issued at the beginning of each month and will be sent to your Orange email , you will also receive an SMS notification on your mobile.

How can I activate the e-mail from @ orange.jo?

Your @ orange.jo mail will be activated automatically when you subscribe to any of ADSL offers

How can i login to my e-mail?

You can login to your mail box @ orange.jo by using the same user name and password for the ADSL connection .

What is the modem type is it wireless or wired?

It's a wireless device and is available with all packages.

What is the available speeds for the ADSL offers ?

The available speed starts from 1 Mbps to 80Mpbs for Orange Internet & Orange Internet+. available internet speeds depend on area coverage.

How can i get the ADSL offers ?

By visiting one of our shops located all over the kingdom , calling 1214 ,or by ordering it through E- shop.

Who can get these offers?

Any individual is allowed to have this offer

What will happen to the old offers?

The old offers will not be available any more for new sale.

Can I get a Free Fixed line device with all Orange Internet+ offers?

Are there any setup fees for new installation or migration to Orange Internet & Orange Internet+ offers?

Yes there are a setup & migration fees to Orange Internet and Orange Internet+ 10 JD excluding tax.

Fiber frequently asked questions

What is Orange Fiber?

Orange Fiber is offering an Internet connection speed that’s up to 200 megabits per second, along with a service like no other.

What is 200Mbps speed means?

That means enough bandwidth for everyone in your home—and their devices, Everyone at home can have a superfast connection on their computers, smartphones, tablets, and more—at the same time.

What does it mean for me?

Much faster speeds, making it more suitable for sharing Internet access in your household. Unlike standard broadband, the distance from your local telephone exchange doesn't determine the speed you can get.

Who can get it?

Our fiber broadband service is available to anyone in a fiber-enabled area.

How long does it take to set up?

If you're new to broadband your service should be up and running after 7-10 working days.

Will I need a new router?

Yes. A wireless fiber router is available for free with all fiber packages.

What’s better … Fiber optic, ADSL or 4G?

Fiber optic is the fastest Internet option available; it is not shared and provides far greater speeds to enhance your experience.

If I switch my ADSL service to Orange fiber , do I get to keep my same phone number?

Yes you can keep your fixed line number active.

What is Orange Fiber Features?

• High speed internet ( up to 1GB )
• Unlimited download capacity
• Secured internet connection
• Special experience when using all kind of application

What are the Available Orange fiber offers?

• Orange Fiber 50M
• Orange Fiber 100M
• Orange Fiber 200M

Orange Chat

Orange Live chat

WELCOME TO Orange Live Chat.
Chat Service Allows you to communicate with our Advisors in order to get help.

Please note that chat service is available from
8:00 am till 8:00 pm
We are available to help you through calling :
1214,064608888
For ADSL & Fixed Lines or
1777,077 7700177
For Internet Everywhere & Mobile