Frequently asked questions

Orange Mobile – Postpaid FAQs

 

Where and how can I pay my bill?

You can visit the following link to learn more about our payment methods

How will I receive my bill?

We will send your bill to the address you provided us with . You can always visit one of our Customer Care Centers to get another copy of your bill . And now you can get your bill on your email monthly. Just provide us your email address via 1777 or visit our shops to update your profile.

What do all the terms on my bill mean?

If you don’t understand the terms or feel confused about the information in your bill, you can call 1777 and our Customer Care team will be more than glad to help you

What happens if I don't pay my bill by the due date?

If you don't pay your bill by the date indicated on your bill (usually 2 weeks after the date of issuing the bill) we will give you a one week grace period before we suspend your line. Our Customer Care team will call you before suspension takes place. However, if you delay your payment further on, you risk disconnecting your number

What should I do with my Orange mobile line if I want to travel for a few months?

We can help you reserve your number by temporarily suspending your line until your return. However, we will ask you to pay a minimal monthly fee instead of the monthly subscription fees in addition to settling any pending charges. To learn more, you can visit any of our Customer Care Centers and our team will be more than glad to help you

What should I do when my line gets suspended?

Lines are suspended when there is a problem in payment, however, sometimes it might be a technical problem. You can call 1777 or visit any of our shops to find out the reason and our team will tell you what to do to activate your line again.

How can I get a new subsidized handset ?

Either by being a current postpaid line user or by subscibing to one of our postpaid lines

What if I wanted to change to a new postpaid offer?

You can change offers (rate plans) simply by visiting any of our Customer Care Centers, where we will provide you with the best solutions.

How can I get a new postpaid line ?

Please check our latest offers or visit your nearest shop

What is cost control lines?

Cost control once you reach the limit of your monthly fees you wont be charged, you can control your connsumption by recharging scrath cards

Is there any deposit required to activate services?

Roaming for example has a deposite, along with other services please call 1777 for more info

Are there any specific documents to have the product/ service activated?

Only your personal ID

How can I check my balance and status ?

Please install My Orange app to keep posted for your balance and status

When I will receive my monthly bundles ?

On the 15th of each month

Can I activate the roaming service ?

This service is already activated for cost control lines and it shall be activated for open postpaid lines against a refundable deposit through Orange shops

How can I do international calls at lower rates ?

You can subscribe to our new postpaid offers LINK or you can buy our international bolt on bundle at 4JDs to call for 10 Piasters per minute through *188# for more details you can call 1777 or visit our shops

How can I more about my bill value or my usage?

You can know more details about your bill or usage through *777# ,call 1666 , call 1777 or through my orange application

Can I change the ownership of the line ?

Yes, through our shops by providing the 2 parties identification documents

Will I receive a bill when my line get soft suspended ?

Yes, you will receive 1 bill that shows adding your offer bundle normally yet you will not be able to use it

How long it takes to get my offer bundles when I activate my line?

Normally it will be added after 1 or 2 hours for open offers and within 24 hours for cost control offers

Will get my full bundles upon activation my line?

It will be prorated calculation from the day of activation till the day of your first bill, for more details please call 1777


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