Frequently asked questions

Orange Mobile – services​​ FAQs

 

Missed call alert



What is Missed Call Alert service ?

With Missed Call Alert service lets you know all your incoming calls when your mobile is switched off or out of reach so that you will receive an SMS containing the caller’s number along with the date and time of each call.

How to subscribe

How to subscribe

  1. Dial *130# and follow the instructions.
  2. end "sub" or "register" to 97787 - 6 piasters/SMS.

Per SMS

Send "yes" or empty SMS to 97787, price 6 piasters/SMS.

How to un-subscribe

  1. Dial *130# and follow the instructions.
  2. Send " unsub " to 97787 – 6 piasters/SMS

Changing the service language

Missed Call Alert service is available in both Arabic and English languages

To change to Arabic language
send "ALERT LANG A" to 97787 by SMS

To change to English language
send "ALERT LANG E" by SMS to 97787

Price 6 piasters/SMS

Missed Call Alerts (MCA) messages divert

You can divert all incoming MCA messages to any mobile phone in Jordan for free!

When your battery is running out and still want to know all incoming calls, you can divert incoming MCA messages to any other mobile number.

Divert Missed Call Alert messages

send "ALERT MSG DIV 0777xxxxxx" to 97787
Cancel divert
send "ALERT MSG DIV DEL" to 97787
Example: to divert Missed Call Alert messages to 0777112233, send the below command by SMS to 97787: ALERT MSG DIV 0777112233

Greeting message

You can send a greeting message to anyone who calls you when your mobile is switched off or unreachable.
Set greeting message on Send "ALERT GREETING" followed by the greeting message that you want to 97787.
Switch off greeting message Send "ALERT GREETING DEL" to 97787
Price 6 piasters/SMS.

Fake-switch-off service

Activate fake-switch-off *21*142#
Cancel fake-switch-off ##21#

Private number



How can I subscribe to Private Number service?

You can dial *131# and follow the instructions

How can I unsubscribe from Private Number service?

You can dial *131# and follow th instructions

If I have Private Number service, will my number appear on the screen of the people I call?

No, your number will never appear on the screen of the people you call unless you decide otherwise through mobile settings

Call Barring



What is Call Barring Service?

Call barring allows you to manage preventing the incoming and outgoing calls, It can be applied to the following types of calls:
1- Outgoing local, national and international calls
2- Incoming calls
3- Incoming calls when roaming

How can I activate Call Barring service?

You can call 1777 to check if the service is active on your line, then go to mobile setting to activate the service on the handset

Call Forwarding



How can I activate Call Forwarding service?

Please call 1777 to give you the way of activating the service

When I forward a call, who pays for it?

You will be charged for all calls you forward to other numbers (depending on the number you have forwarded the call to and its duration)

Do I get charged for forwarding a call to Voice Mail?

No you are not charged for forwarding a call to Voice Mail.

Do I get charged for forwarding a call to Voice Mail?

No you are not charged for forwarding a call to Voice Mail.

Can I forward a call to an international phone number?

No you can't forward a call to an international phone number.

What are the types of Call Forwarding?

There are 4 types for Call Forwarding:
1- Call forward when no answer
2- Call forward when busy
3- Call forward when out of reach
4- Unconditional call forward (all incoming calls are forwarded)

Call Waiting



How many calls can I put on hold?

Up to 3 persons can use this service at the same time.

Call Conference



What is Call Conference service?

A service that allows the customer to talk to a number of other parties at the same time, it is activated for all customers by default.

Can I use Call Conference service?

It depends on your phone, if it supports this service then you can.

How many people can join a conference call?

Up to 6 people can join a conference call at the same time

Anghami



What is Anghami application?

Anghami app is an application that allows access to millions of Arabic & International songs that can be enjoyed on the go.

What is the difference between Anghami and Anghami plus?

Anghami has Ads, limited listening time, no offline access, limited skips and no downloads Anghami Plus has no ads, unlimited listening time, offline , unlimited skips and ability to download

How do I get Anghami plus?

Some offers get Anghami plus for free (check your offer page to know if you are one of these offers).
If you do not get Anghami plus for free, you can dial *110*2*2# and follow the insructions.

My Status



What is My status Service?

My Status is a new inovative service, where you can write a status and have it appear on your caller’s screen when they call you! The status you set will appear to everyone who calls you.

How can I subscribe to My status?

By sending an SMS to 97700:
Weekly subscription: send status W to 97700
Monthly subscription: send status M to 97700

How much does My status subscription cost?

My Status subscription cost JD0.35 per week or JD 1 per month

Are there any other features for My Status service?

You can hide or unhide your status from everyone by sending Hide status to 97700 or Show status to 97700
You can change your status twice a day for Free, any extra changes will cost JD.10

My Orange application



Wha​t is My Orange?

My Orange is a mobile secured self-care application that offers a personalized account management experience for Orange Jordan mobile customers. It allows customers to check their credit balance, recharge their account or the account of a friend and manage Orange services subscriptions.

Is it free to use My Orange application?

Yes it is free on the data network

Can I use My Orange application with WIFI?

No,you have to use the data network

Dandana service



What is Dandana service?

Dandana is a service that allows you to change the traditional “TOOT TOOT TOOT” ringback tone and let your friends enjoy our newest tones.

What is the tone price?

You can either add one tone for only 0.20JD per week, or if one tone is not enough for you, we created a MUSIC BOX with 3 preset tones which will automatically shuffle every time your callers try to reach you for 0.50JD per week.

How do I chose a tone and subscribe?

To add your tone, simply call 090090900 for free or dial *949# or visit Dandana website.


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