FAQ

Orange Money Jordan 2020

privacy logo

It is now possible to open an Orange Money wallet free of charge while at home through self-registration and have your wallet activated automatically so that you can receive your salary, pay for your basic needs such as bread, medicine, and groceries, refill your Orange Prepaid lines, pay your Orange Postpaid bills and send and receive money easily. Also, with every 1 JD you spend to refill your Orange Prepaid lines or pay your Orange Postpaid bills you will get 2 Free GB’s.
  1. Through your mobile (self-registration): You can open your account by following the below steps:
    1. Download the app from the Google Play Store or Apple Store directly to your mobile phone
    2. Create your profile using the self-registration on the mobile app
    3. Add your phone number and your personal information
    4. Take a picture of your ID (Front & Back)
    5. After that you will receive a SMS that Orange Money Wallet is created successfully
  2. Visit any of authorized Points of Sale or partners (full registration process) you need to fill the opening wallet form and provide the required documents

  • Anyone or any corporate with an active Jordanian mobile phone number can open an Orange Money wallet
  • Kids can also have a wallet, but only with a custodian approval and signature

  • Bank account is not required; all you need is an active Jordanian mobile phone number and valid ID, passport, document or corporate ID

  • Opening an Orange Money wallet is free of charge

  1. Refill Orange prepaid accounts
  2. Pay Orange Postpaid bills
  3. Merchant Payment
  4. Access all eFAWATEERcom services “more than 200 billers”
  5. Send local transfers
  6. Cash In / out through Orange shops, authorized points of sale, partners and Housing Bank ATM’s & all local ATMS’s
  7. Shop online and use your companion card while traveling

  1. Where can I Cash In to my wallet?
    Orange Money users can Cash In through:
    1. Orange shops
    2. Authorized Points of Sales
    3. Orange Money partners
    4. Selected Total Gas stations
    5. Cardless Cash In through Housing Bank ATM network
    6. Cardless Cash in through Jordan Kuwait Bank ATM
    7. Bank to wallet Cash In through eFAWATEERcom “Feed your Orange Money Wallet from your bank account”

  • No minimum balance is required

  1. Orange shops
  2. Authorized Points of Sale
  3. Orange Money partners
  4. Selected Total Gas stations
  5. Card & Cardless Cash Out through Housing Bank ATM network
  6. Cardless Cash Out through Amman Cairo Bank ATM
  7. Cardless Cash Out through Jordan Kuwait Bank ATM
  8. Cardless Cash Out through Arab bank ATM
  9. From any Local or International ATM using Orange Money Visa companion card

  • Through Orange Money application:
    You need to login to your Orange Money app, and choose Money transfer, in the money transfer screen you will enter the mobile number that you want to transfer money to with the amount that you want to transfer and you can add any notes or remarks about this transfer after the transaction is done successfully you will receive an SMS with your transfer detail
  • USSD menu (*999#) for Orange mobile customers only
    You need to follow the steps in the USSD

  • Transactions are immediate. You will receive a notification SMS within seconds after each successful transaction with details of the transaction, including your new balance and you will be able to see them instantly in the your mini statement inside the application

  • You can open up to two mobile wallets per ID at most, provided that each mobile wallet is linked only to one mobile number

  • It is absolutely safe to keep your money in your wallet. In addition the central bank of Jordan keeps records of all transactions to prevent any fraud
    If you suspect that someone has identified your ID, change your password immediately through Orange Money application or contact our customer service center at 0777700141 or 1441 or at Orange Money customer care email orangemoney.care@orange.com

  • You need to visit any of Orange shops and request to modify your mobile number and fill the form and sign it

  • You can check your balance anytime through Orange Money mobile application and USSD menu

  • Orange Money is a licensed payment service provider by the Central Bank of Jordan

  • Yes, You can access your Orange Money wallet overseas and perform all transactions

  • Any transfer you make will be confirmed via an in App confirmation message before proceeding. Unfortunately, once you confirm the transaction, you cannot reclaim the amount sent

All types of mobile devices support Orange Money. All you need is just an active mobile phone number.
  • For smart phones you can download Orange Money Jordan application using the below links: IOS: https://apps.apple.com/jo/app/orange-money-jordan/id1480149405
    Android: https://play.google.com/store/apps/details?id=com.orange.orangemoney_customer
  • For non-smart phones you can use the USSD menu *999# Orange numbers only

Yes, below are the limits:
Type of Transaction Transaction Limit (JDs) Fees Period
Cash in 4 1000 Per Transaction 0 PER Day
Cash out 4 1000 Per Transaction 1-50 ==> 0.5 JD Per Transaction PER Day
51-1000 ==> 1 JD Per Transaction
Transfer 10 500 Per Transaction 0 PER Day
eFAWATEERcom Unlimited 5,000 Unlimited Based On eFAWATEERcom fee's PER Month
ATM Cash out 2 Based on Bank Regulations Max 500 JDs Per Transaction 1JD
PER DAY
International ATM Cash out 2 250 Per Transaction It depends on the ATM, Bank & Country PER DAY
POS/E-Commerce 10 1,000 Per Transaction 0 PER Day
International POS/E-Commerce 10 1,000 Per Transaction It depends on the Country & currency exchange rate PER Day
Housing Bank ATM cash in (Cardless) 5 1,000 Per Transaction 0 PER DAY
Housing Bank ATM cash out (Card & Cardless) 5 500 Per Transaction Cardless ==> 0.5 Per Transaction PER DAY
Card ==> 1 JD Per Transaction
eFAWATEERcom Bank to Wallet 5 1,000 Per Transaction 0 PER Day
Orange Refill 20 - - 0 -
Orange Bill Payment Unlimited - - 0 -
Jordan Kuwait Bank Cash In (Cardless) 5 1000 Per Transaction 1 JD PER Day
Jordan Kuwait Bank ATM Cash Out (Cardless) 2 500 Per Transaction 1 JD PER Day
Amman Cairo Bank ATM Cash Out (Cardless) 2 250 Per Transaction 1 JD PER Day
Arab bank ATM Cash Out (Cardless) 2 250 Per Transaction 1 JD PER Day
QR Payment 20 1000 Per Transaction - PER Day

  • Please call Orange Money customer service center to verify the transaction and we will try to help you by checking the transaction log

  • Yes you can close your wallet by visiting any of our Orange shops, but first you need to Cash Out the wallet balance and then to fill out the termination form

  • No, there are no monthly or yearly fees, but you need to keep your wallet active by making any transaction, because if it stayed inactive for 1 year it will be frozen and changed to dormant automatically.

  • Yes you can use it, however, if you want to make a transaction that requires a One Time Password, your line must be active or at least receiving SMS .
  • If you would like to switch to a new active line, you must visit any of our Orange shops in the kingdom to fill out a modification request to change the mobile number and the wallet be directly active on the new number.

  • Please call the customer service center immediately at 0777700141 or 1441 or through any of our Orange shops to deactivate your wallet. Once you replaced the SIM you can reactivate the wallet by calling customer service center, or through Orange shops

  • Yes, you can change the companion card pin directly by visiting one of Orange shops

  1. TOTAL
  2. UAE Exchange
  3. Saudi Exchange
  4. Hani Saudi Exchange
  5. Musharbash Exchange
  6. Khalil Al Rahman Exchange
  7. Abu Sheikha Exchange
  8. Alalami Exchange
  9. Zamzam Exchange
  10. Al Shorouq Exchange
  11. Jordan Post

Yes, Orange Money Visa Companion Card can be connected to PayPal account to make purchases. As for the transfer and the rest of the PAYPAL services currently are not available.
Orange Money Mobile App
  • Digital
  • Affordable
  • Immediate
  • Extensive network
  • Secure
Download Now !

Orange Live chat

WELCOME TO Orange Live Chat.
Chat Service Allows you to communicate with our Advisors in order to get help.

Please note that chat service is available from
8:00 am till 8:00 pm
We are available to help you through calling :
1214,064608888
For ADSL & Fixed Lines or
1777,077 7700177
For Internet Everywhere & Mobile