FAQs

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General FAQ's

It is now possible to open an Orange Money wallet free of charge while at home through self-registration and have your wallet activated automatically so that you can receive your salary, pay for your basic needs such as bread, medicine, and groceries, refill your Orange Prepaid lines, pay your Orange Postpaid bills and send and receive money easily.
  • Through your mobile (self-registration): You can open your account by following the below steps:
    • Download the app from the Google Play Store, Apple Store, or HUAWEI AppGallery directly to your mobile phone
    • Create your profile using the self-registration on the mobile app
    • Add your phone number and your personal information
    • Take a picture of your ID (Front & Back)
    • After that you will receive a SMS that Orange Money Wallet is created successfully
  • Visit any of authorized Points of Sale or partners (full registration process) you need to fill the opening wallet form and provide the required documents

  • Bank account is not required; all you need is an active Jordanian mobile phone number and valid ID, passport, document or corporate ID

  • Opening an Orange Money wallet is free of charge

  • Refill Orange prepaid accounts
  • Pay Orange Postpaid bills
  • Merchant Payment
  • Access all eFAWATEERcom services “more than 200 billers”
  • Send local transfers
  • Cash In / out through Orange shops, authorized points of sale, partners and Housing Bank ATM’s & all local ATMS’s
  • Shop online and use your companion card while traveling
  • Pay through the QR code
  • Purchase Electronic Vouchers

  • Where can I Cash In to my wallet?
    Orange Money users can Cash In through:
    • Orange shops
    • Authorized Points of Sales
    • Orange Money partners
    • Selected Total Gas stations
    • Cardless Cash In through Housing Bank ATM network
    • Cardless Cash in through Jordan Kuwait Bank ATM
    • Bank to wallet Cash In through eFAWATEERcom “Feed your Orange Money Wallet from your bank account”

  • No minimum balance is required

  • Orange shops
  • Authorized Points of Sale
  • Orange Money partners
  • Selected Total Gas stations
  • Card & Cardless Cash Out through Housing Bank ATM network
  • Cardless Cash Out through Amman Cairo Bank ATM
  • Cardless Cash Out through Jordan Kuwait Bank ATM
  • Cardless Cash Out through Arab bank ATM
  • From any Local or International ATM using Orange Money Visa companion card

  • Through Orange Money application:
    You need to login to your Orange Money app, and choose Money transfer, in the money transfer screen you will enter the mobile number that you want to transfer money to with the amount that you want to transfer and you can add any notes or remarks about this transfer after the transaction is done successfully you will receive an SMS with your transfer detail
  • USSD menu (*999#) for Orange mobile customers only
    You need to follow the steps in the USSD

  • Transactions are immediate. You will receive a notification SMS within seconds after each successful transaction with details of the transaction, including your new balance and you will be able to see them instantly in the your mini statement inside the application

  • You can open up to two mobile wallets per ID at most, provided that each mobile wallet is linked only to one mobile number

  • It is absolutely safe to keep your money in your wallet. In addition the central bank of Jordan keeps records of all transactions to prevent any fraud
    If you suspect that someone has identified your ID, change your password immediately through Orange Money application or contact our customer service center at 0777700141 or 1441 or at Orange Money customer care email orangemoney.care@orange.com

  • You need to visit any of Orange shops and request to modify your mobile number and fill the form and sign it

  • You can check your balance anytime through Orange Money mobile application and USSD menu

  • Orange Money is a licensed payment service provider by the Central Bank of Jordan

  • Yes, You can access your Orange Money wallet overseas and perform all transactions

  • Any transfer you make will be confirmed via an in App confirmation message before proceeding. Unfortunately, once you confirm the transaction, you cannot reclaim the amount sent

All types of mobile devices support Orange Money. All you need is just an active mobile phone number.
  • For smart phones you can download Orange Money Jordan application using the below links: IOS , Android
  • For non-smart phones you can use the USSD menu *999# Orange numbers only

Yes, below are the limits:
Transacton Limit Period Value Limit (JD) Fees
Agent Cash In 5 Day 1000 Per Transaction 0
Agent Cash Out 5 Day 1000 Per Transaction 1-50 ==> 0.5 JD Per Transaction
51-1000 ==> 1 JD Per Transaction
Money Transfer 10 Day 1000 Per Transaction 0
Cardless Cash In Housing Bank ATM 5 Day 500 Per Transaction 0
Cardless Cash Out Housing Bank ATM 5 Day 500 Per Transaction Cardless ==> 0.5 Per Transaction
Card ==> 1 JD Per Transaction
eFAWATEERcom Bills Payment 200 Month 10000 Per Transaction Based On eFAWATEERcom fee's
Cardless Cash In/Out Jordan Kuwait Bank ATM 5 Day 500 Per Transaction 1 JD
Cardless Cash Out form Cairo Amman Bank and Arab Bank ATM's 5 Day 250 Per Transaction 1 JD
Cash Out form International ATMs 5 Day  250 Per Transaction It depends on the Country & currency exchange rate
Cash Out form local ATMs 5 Day  250 Per Transaction 1 JD
Local Shopping (Point of Sale and Online Shopping) 50 Month 1000 Per Transaction 0
International Shopping (Point of Sale and Online Shopping) 50 Month  1000 Per Transaction It depends on the Country & currency exchange rate
eFAWATEERcom Bank to Wallet Cash in 6 Day 1000 Per Transaction 0
Orange Refill 10 Month 100 Per Transaction 0
Orange Bill Payment No Limit Month 10000 Per Transaction 0
Merchant Payment / eVoucher Purchase No Limit Month 1000 Per Transaction 0
QR Payment No Limit Month 500 Per Transaction 0
Request to receive money via QR code 10 Day 1000 Per Transaction 0

  • Please call Orange Money customer service center to verify the transaction and we will try to help you by checking the transaction log

  • Yes you can close your wallet by visiting any of our Orange shops, but first you need to Cash Out the wallet balance and then to fill out the termination form

  • No, there are no monthly or yearly fees, but you need to keep your wallet active by making any transaction, because if it stayed inactive for 1 year it will be frozen and changed to dormant automatically.

  • Yes you can use it, however, if you want to make a transaction that requires a One Time Password, your line must be active or at least receiving SMS .
  • If you would like to switch to a new active line, you must visit any of our Orange shops in the kingdom to fill out a modification request to change the mobile number and the wallet be directly active on the new number.

  • Please call the customer service center immediately at 0777700141 or 1441 or through any of our Orange shops to deactivate your wallet. Once you replaced the SIM you can reactivate the wallet by calling customer service center, or through Orange shops

  • Yes, you can change the companion card pin directly by visiting one of Orange shops

  • TOTAL
  • UAE Exchange
  • Saudi Exchange
  • Hani Saudi Exchange
  • Musharbash Exchange
  • Khalil Al Rahman Exchange
  • Abu Sheikha Exchange
  • Alalami Exchange
  • Zamzam Exchange
  • Al Shorouq Exchange
  • Jordan Post
  • Al Fuais Exchange
  • Almousa Exchange
  • Sahloul Exchange

Yes, Orange Money Visa Companion Card can be connected to PayPal account to make purchases. As for the transfer and the rest of the PAYPAL services currently are not available.

The minimum amount that you can cash in into your wallet through eFAWATEERcom bank to wallet is 5 JDs

e-Voucher FAQ's

Electronic Vouchers are prepaid cards that contain a specific amount of money that anyone can buy to download favorite applications, games, videos or content.

You can purchase your favorite Electronic Vouchers from Orange Money wallet by following the below steps:
  • Login to Orange Money Jordan Application
  • Choose e-Vouchers tab
  • Select your desired Electronic Voucher from the list or you can filter to easily find the desired Electronic Vouchers then press next
  • Then chose the desired Electronic Voucher Store and the denomination and then press more details and buy
  • After selecting the desired Electronic Voucher and desired store you can hear the Electronic Voucher price in Jordanian Dinars its details
  • Then check the Electronic Voucher details you want to buy, and after reading and accepting the terms and conditions, press buy
  • A confirmation screen will appear to confirm the purchase, and the price of the electronic voucher will be shown in Jordanian dinars, which will be deducted from your wallet, then click on confirm
  • Then the purchase process will be completed successfully and You will get the code instantly in the screen and you can copy it or share it

You can find all your Electronic Vouchers that you purchased in “My e-Vouchers” tab

You can find the details for the electronic Vouchers that you purchased in “My e-Vouchers” tab and you can see the details by clicking “More details”

Please call 1441 from Orange or 0777700141 from other networks

Please call 1441 from Orange or 0777700141 from other networks and we will be more than happy to help you

Denomination is the value that you will find in your account when you redeem your Electronic Voucher on the respective platform, the price is the Electronic Voucher value in Jordanian Dinars

  • Orange Money Electronic Vouchers are available 24/7
  • The process is very simple and secure. No complicated steps to follow
  • Customer will get the desired Electronic Vouchers directly and instantly after the purchase

  • iTunes cards for apple app store
  • Google Play
  • PlayStation Network
  • Nintendo eShop
  • Xbox
  • Steam
  • Rixty
  • Spotify
  • PUBG
  • Amazon
  • League of Legends
  • eBay
  • Roblox
  • Blizzard
  • Garena
  • Netflix
  • Fortnite

Expiry of Electronic Vouchers is 6 months from purchasing time

The currency used is Jordanian Dinars

No, when the Electronic Voucher is purchased in a different account store, the Electronic Voucher code will not work

QR FAQ's

QR (Quick Response) Code is a new secured digital payment method provided by Orange Money that can read barcode by most smartphone cameras.

You can use QR payment at all of Orange shops, to check our list of shops, please follow this link:
https://oran.ge/2L4KTTX

QR service is free of charge

Our customer service agents are ready to serve you, please call 1441 or 0777700141 for more information
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