FAQ

Orange Money Jordan 2020

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You only need to:
  • Visit any of the Orange shops, authorized Points of Sale & Orange Money partners.
  • And bring your national id or valid passport for identification. The service is available for: Orange and other operator’s subscribers, Jordanians and non-Jordanians, and based on the Central Bank of Jordan regulations you can open up to two electronic wallets per ID at most, provided that each electronic wallet is linked only to one mobile number.

Visit any of Orange shops, authorized Points of Sale or partners
  • In Orange shops, authorized Points of Sale and partners (full registration process)
    You can visit any of Orange shops, authorized Points of Sale or partners in order to open a wallet, you need to fill the opening wallet form and provide the required documents.
  • Through your mobile (self-registration):
    You can open your account by following the below steps:
    • Download the app from the Google play or Apple store directly to your mobile phone
    • Create your profile using the self-registration on the mobile app
    • Add your phone number and your personal information
    • Take a picture of your ID (Front & Back)
    • After that you will receive a Reference number by SMS and the App will show you the closest Orange Shops or partner to complete the registration process and to sign the enrollment contract

  • Anyone or any corporate with an active Jordanian mobile phone number can open an Orange Money wallet
  • Kids can also have a wallet, but only with a custodian approval and signature

  • Bank account is not required; all you need is an active Jordanian mobile phone number and valid ID, passport, document or corporate ID

  • Opening an Orange Money wallet is free of charge

  • Refill Orange prepaid accounts
  • Pay Orange Postpaid bills
  • Access all eFAWATEERcom services “more than 200 billers”
  • Send local transfers
  • Cash In / out through Orange shops, authorized points of sale, partners and Housing Bank ATM’s & all local ATMS’s
  • Shop online and use your companion card while traveling

Orange Money users can Cash In through:
  • Orange shops
  • authorized Points of Sales
  • Orange Money partners
  • Cardless Cash In through Housing Bank ATM networ
  • Bank to wallet Cash In through eFAWATEERcom “Feed your Orange Money Wallet from your bank account” (except for Rajhi Bank & Islamic International Arab Bank)

  • No minimum balance is required

  • Orange shops
  • authorized Points of Sale
  • Orange Money partners
  • Card & Cardless Cash Out through Housing Bank ATM network
  • From any Local or International ATM using Orange Money Visa companion card

  • Through Orange Money application:
    You need to login to your Orange Money app, and choose Money transfer, in the money transfer screen you will enter the mobile number that you want to transfer money to with the amount that you want to transfer and you can add any notes or remarks about this transfer after the transaction is done successfully you will receive an SMS with your transfer detail
  • USSD menu (*999#) for Orange mobile customers only
    You need to follow the steps in the USSD

  • Transactions are immediate. You will receive a notification SMS within seconds after each successful transaction with details of the transaction, including your new balance and you will be able to see them instantly in the your mini statement inside the application

  • You can open up to two mobile wallets per ID at most, provided that each mobile wallet is linked only to one mobile number

  • It is absolutely safe to keep your money in your wallet. In addition the central bank of Jordan keeps records of all transactions to prevent any fraud
    If you suspect that someone has identified your ID, change your password immediately through Orange Money application or contact our customer service center at 0777700141 or 1441 or at Orange Money customer care email orangemoney.care@orange.com

  • You need to visit any of Orange shops and request to modify your mobile number and fill the form and sign it

  • You can call the Central Bank of Jordan at 064630301 to inquire about the opened walle

  • You can check your balance anytime through Orange Money mobile application and USSD menu

  • Orange Money is a licensed payment service provider by the Central Bank of Jordan

  • Yes, You can access your Orange Money wallet overseas and perform all transactions

  • Any transfer you make will be confirmed via an in App confirmation message before proceeding. Unfortunately, once you confirm the transaction, you cannot reclaim the amount sent

All types of mobile devices support Orange Money. All you need is just an active mobile phone number.
  • For smart phones you can download Orange Money Jordan application using the below links: IOS: https://apps.apple.com/jo/app/orange-money-jordan/id1480149405
    Android: https://play.google.com/store/apps/details?id=com.orange.orangemoney_customer
  • For non-smart phones you can use the USSD menu *999# Orange numbers only

Yes, below are the limits:

Type of Transaction

Transaction

Limit (JDs)

Fees

Period

Cash in

10

1000

Per Transaction

0

PER MONTH

Cash out

10

1000

Per Transaction

1-50 ==> 0.5 JD Per Transaction
51-1000 ==> 1 JD Per Transaction

PER MONTH

Transfer

15

500

Per Transaction

0

PER MONTH

eFAWATEERcom

20

99,999

Per Transaction

Based On eFAWATEERcom fee's

PER MONTH

ATM Cash out

2

250

Per Transaction

1 JD

PER DAY

International ATM Cash out

2

250

Per Transaction

It depends on the ATM, Bank & Country

PER DAY

POS/E-Commerce

30

1,000

Per Transaction

0

PER MONTH

International POS/E-Commerce

30

1,000

Per Transaction

It depends on the Country & currency exchange rate

PER MONTH

Housing Bank ATM cash in (Cardless)

10

1,000

Per Transaction

0

PER DAY

Housing Bank ATM cash out (Card & Cardless)

2

250

Per Transaction

Cardless ==> 0.5 Per Transaction
Card ==> 1 JD Per Transaction

PER DAY

eFAWATEERcom Bank to Wallet

10

1,000

Per Transaction

0

PER MONTH

Orange Refill

10

-

-

0

PER MONTH

Orange Bill Payment

10

-

-

0

PER MONTH

  • Please call Orange Money customer service center to verify the transaction and we will try to help you by checking the transaction log

  • Yes you can close your wallet by visiting any of our Orange shops, but first you need to Cash Out the wallet balance and then to fill out the termination form

  • No, there are no monthly or yearly fees, but you need to keep your wallet active by making any transaction, because if it stayed inactive for 1 year it will be frozen and changed to dormant automatically.

  • Yes you can use it, however, if you want to make a transaction that requires a One Time Password, your line must be active or at least receiving SMS .
  • If you would like to switch to a new active line, you must visit any of our Orange shops in the kingdom to fill out a modification request to change the mobile number and the wallet be directly active on the new number.

  • Please call the customer service center immediately at 0777700141 or 1441 or through any of our Orange shops to deactivate your wallet. Once you replaced the SIM you can reactivate the wallet by calling customer service center, or through Orange shops

  • Yes, you can change the companion card pin directly by visiting one of Orange shops
Orange Money Mobile App
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  • Immediate
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  • Secure
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