COVID-19 FAQs

To know your renewal date and to renew your subscription before time ( renewal on demand) press *152#

- To check your balance and remaining bundles press *155#
- Please call 1777 or 0777700177

To transfer credit : please dial *170* amount to be transferred in piasters * Mobile number #

- To know your mobile number press *115# or download My Orange app
- To know your offer details press *156# or download My Orange app

- To buy additional internet bundles press *770#
- To buy additional minutes and internet bundles press *104#

Make your important calls or get the services you need instantly even when you are out of credit.
For emergency credit service press *606# .

Orange offers you the ability to hide your number with the choice of monthly, weekly or daily subscription at a low cost.

For “CLIR (private number)” service press *131#

let you know all your incoming calls when your mobile is switched off or out of reach so that you will receive an SMS containing the caller’s number along with the date and time of each call.

For “ Missed call Alert (MCA)” service press *130#.

You can replace your SIM card by visiting any of Orange shops.

- For mobile prepaid offers you can change your offer by dialing *200# subject to terms and conditions

- For mobile and internet everywhere offers call 1777 or 0777700177
- For fixed and ADSL call 1214 or 064608888
- For Fiber call 1660 or 064621660

You can see a list of Orange shops open from the following link https://www.orange.jo/en/Pages/orange-shops.aspx, you can use our E-services as well:


Dial *777# then choose my account from the menu You can also check my E-CARE account

We apologize for this inconvenience. It is due to the heavy load on internet during this period, however, if you believe it is due to technical issues please visit https://www.orange.jo/en/documents/document-pdf/wifi-troubleshooting-en.pdf

For additional bundles & for orange services press *777#

You can add the service by dialing the code *959# or sending the status directly to 97700. The service costs 0.20 JD per week. For more information, you can contact us through our chat service on orange.jo or customer service by dialing 1777 from Orange mobile or 0777700177 from other networks.

"You can add any tone from Dandana library which includes more than 20,000 tones for 0.20JD per week through:
  • IVR 090090900
  • USSD *949#

For more information, you can contact us through our chat service or by dialing 1777 for customer care from Orange mobile or 0777700177 from other networks."

Internet settings (APN) available to Android devices by dialing *140#. IOS in iPhones will add the internet service without settings. For more information, you can contact us through our chat service on orange.jo or our customer service by dialing 1777 from Orange mobile or 0777700177 from other networks.

You can use electronic payment channels any time.

My Orange:
http://oran.ge/1WLelLd
Orange Money:
https://oran.ge/2NlIBRW
eFAWATEERcom:
www.eFAWATEERcom.jo
Or our website:
orange.jo

Stay home, stay safe, stay connected"

You can open Orange Money wallets without visiting any of our shops, wherever you are. Go to https://bit.ly/2TVYBy8 for self-registration. For more information, dial 0777700141.