Mobile Services

Mobile additional services​​

Service Featues

I don’t want everyone to know my number!

Orange offers you the ability to hide your number with the choice of monthly, weekly or daily subscription at a low cost.

You care about your privacy and you don’t want everyone to know your number. Now you can subscribe with your private number service.

we understand the value of privacy, that's why we offer you private number service with the choice of monthly or weekly subscription at a low cost.

Subscription fee

2 JD/month, 0.50 JD/ week*, 0.09 JD daily*

How to subscribe

  1. Dial *131# and follow the instructions.
  2. Send SMS as below :
    • Daily subscription : Send " 444 " or " Sub clir daily " to 99111
    • Weekly subscription :Send " 666 " or "Sub clir weekly " to 99111
    • Monthly subscription : Send " 555 " or "Sub clir monthly " to 99111

*The weekly and daily subscription is only available for pay as you go offers.

How to un-subscribe

  1. Dial *131# and follow the instructions.
  2. Send "4444" or "stop clir " to 99111

Because we know how important it is for you to stay connected even when you are out of credit, we created Emergency credit services for you to make your important calls or get the services you need instantly even when you are out of credit, all you have to do is call *606# and choose the bundle you need

1.Emergency Minutes:

  • Get 5 minutes valid for 2 days for 25 piasters.
  • Get 15 minutes valid for 2 days for 50 piasters.

2.Emergency Data:

  • Get 100 MB valid for 1 day for 25 piasters.
  • Get 500 MB valid for 1 day for 1 JD.
  • Get 1 GB valid for 1 week for 2 JD

3. Emergency Credit:

  • Get 1 JD credit valid for 1 week for 1.25 JD.
  • Get 2 JD credit valid for 1 week for 2.50 JD.

Can be used for the below services:

  • Local calls
  • Data bundles
  • Data usage
  • Daily missed call alert
  • International calls and International messages
  • Roaming calls, roaming messages, and roaming calls receiving bundles

4. Emergency Bundles:

  • Get 15 SMS + 15 minutes to other networks + Unlimited calls to Orange network + 500 MB valid for 1 day for 1 JD.
  • Get 15 SMS + 15 minutes to other networks + Unlimited calls to Orange network + 500 MB valid for 1 week for 2 JD.

5. Renew your bundle:

  • Renew your subscription at any given time using emergency credit bundle renewal service.

Important notes:

  • The price will be deducted from the next top up, or from the credits you received from other Orange subscriber through balance transfer service.
  • Service is subject to offer type & network age.
  • Service fee may apply.

Stay home, stay safe and stay connected…..

You can now transfer credit balance to your friends and family to stay connected without additional charge for a limited period.

How to transfere the balance

Dial *170*amount to be transferred (in piasters)*phone number receiving the transferred balance # then press the Dial/OK key.

Example to transfer 1 JD:
*170*100*077xxxxxxx# then press the dial/OK key. Balance transfer service conditions:
  • All transferred amounts should be in piaster.
  • Customer can transfer balance starting from 25 piaster to 800 piaster (8 JD) per transfer.
  • Transfer Fees:
    • 15 piasters will be deducted from the main balance, if the transferred amount was from 25 piasters to 500 piasters (5 JD).
    • 30 piasters will be deducted from the main balance, if the transferred amount was more than 5 JD and up to 8 JD.
  • Monthly limit is 20 JD for prepaid and 15 JD for postpaid.
  • Minimum balance after transfer is 3 JD for all pay as you go offers except for Um Aldunia, where the minimum balance is 5 JD.
  • Balance transfer service will be automatically activated after 60 days from the prepaid line activation date.

For more safety you can choose to share your credit using our PIN code option:

  • The pin code service is optional and free.

    To transfer credit using your PIN code for the first time: dial *170*amount to be transferred (in piasters)* phone number receiving the transferred balance *0000# then press the Dial/OK key

    Example to transfer 1 JD using our PIN code option:
    *170*100*077xxxxxxx*0000# then press the Dial/OK key

 

  • To change your PIN code: dial *170*old PIN*new PIN# then press the Dial/OK key

With Missed Call Alert service lets you know all your incoming calls when your mobile is switched off or out of reach so that you will receive an SMS containing the caller’s number along with the date and time of each call.

How to subscribe

  • Monthly subscription: Price 1 JD
    • Dial *130# and follow the instructions.
    • Send " sub " or " register " to 97787
  • Per SMS
    • Send " yes" or empty SMS to 97787 , price 6 piasters/SMS.

How to un-subscribe

  • Dial *130# and follow the instructions.
  • Send " unsub " to 97787 – 6 piasters/SMS

Changing the service language

Missed Call Alert service is available in both Arabic and English languages


To change to Arabic language

Send "ALERT LANG A" to 97787 by SMS


To change to English language

Send "ALERT LANG E" by SMS to 97787

Price 6 piasters/SMS


Missed Call Alerts (MCA) messages divert

When your battery is running out and still want to know all incoming calls, you can divert incoming MCA messages to any other mobile number.


Divert Missed Call Alert messages

Send "ALERT MSG DIV 0777xxxxxx" to 97787

Cancel divert

Send "ALERT MSG DIV DEL" to 97787

Example: to divert Missed Call Alert messages to 0777112233, send the below command by SMS to 97787: ALERT MSG DIV 0777112233.


Greeting message

You can send a greeting message to anyone who calls you when your mobile is switched off or unreachable.

Set greeting message on Send "ALERT GREETING" followed by the greeting message that you want to 97787.
Price 6 piasters/SMS.


Fake-switch-off service

Activate fake-switch-off *21*142#

Cancel fake-switch-off ##21#

Orange Backup is a service for Orange subscribers so they can keep their SIM+Phone contacts safe on a secure Orange account. You can backup up to 150 contacts on your SIM and up to 5000 contacts on your mobile phone. Indeed Orange Backup saves your contacts even if you lose your phone. With data enabled mobile phone you can even backup calendar, photos, videos and notes.

Features

  • Save your SIM Contacts
  • Save your handset contacts
  • Synchronize your calendar
  • For advanced mobiles you can save your SMS,MMS, pictures and videos

Benefits

You can retrieve you phone & SIM contacts even if your phone is lost


How can you access the service?

To fully use Orange Backup, you need:

  • The new Orange Backup SIM to backup SIM contacts. You can use SIM Backup by accessing Orange Backup via your Orange SIM card menu.
  • A compatible, data-enabled mobile phone with Orange data coverage so you can use Orange Handset backup.

How to use your Handset backup


After you put SIM card in your mobile you receive:


  • Username & password for the Orange Backup interface
  • A message for configuring your phone to the service
  • For advanced mobiles you can save your SMS,MMS, pictures and videos​

How to subscribe

  1. Go to your mobile main screen, and choose "Orange Jo" icon, then click on Orange SIM backup

What is the price?

  • Each Backup cost 0.25 JD
  • Restoring contacts after Sim swap costs 0.25 JD

(these costs apply regardless of the number of contacts backed up)

Transfer data amounts from your purchased data , example to transfer 100 MB, dial *270*100*077xxxxxx#ok


You like to be careful and want the option to notify your friends when you’re out of credit. With the MCA service you can alert your friends when you’re out of credit.


A free service available for all pay as you go subscribers, where a notification is sent to the subscriber you want to call automatically when you try to place a call but is out of credit. The service is offered to the customers automatically when out of credit and tries to place a call.

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For more mobile services, check out our website or Contact Us for more information now.

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