Orange Jordan was presented with Customer Delight Award in the 2015 Middle-East, North Africa & Asia Award (MENAA) celebrations, the third running of which took place in Dubai. The award ceremony brought together more than 160 well-known business leaders and regional media representatives.
The continent-wide award salutes remarkable business leaders and companies for their commitment to customer satisfaction and through the implementation of best practices and innovative strategies. Orange Jordan was honored for its unwavering commitment to improving the experience of its customers, which is the core of its Essentials 2020 strategy announced in May 2015.
"This award demonstrates Orange Jordan's steadfast efforts to deliver an unmatched customer experience to each and every customer, which is the primary objective of our current strategic vision" explained Orange Jordan's CEO, Jerome Henique. "With the launch of Essentials 2020, we have established a number of highly ambitious targets, all of which are centered on connecting our customers with all that is essential to them. This commitment will drive our operations and investments for the coming years, and we are confident that we will deliver on the promises we have made to our customers and the Jordanian community at large."
"I would like to take this opportunity to extend my sincerest gratitude to The Middle-East, North Africa & Asia Award Organization," added Henique. "Their continued recognition of the efforts made by business leaders and companies in the arena of customer satisfaction will help raise awareness on the importance of customer experience management, in addition to highlighting success stories that will inspire and benefit other organizations."
This is the second award received by Orange Jordan in the arena of customer experience, following the recognition of its former CEO Jean-Francois Thomas as CEM Champion of the Year at the CEM Telecoms Middle East Summit held in Dubai earlier this year. Thomas was honored for his notable contributions to Orange Jordan's long-term CEM strategy, through which he introduced a number of key initiatives geared toward delivering a measurable difference areas like customer service and overall service quality.