For the third consecutive year, Orange Jordan received two Awards at the 6th Annual Customer Experience Management (CEM) in Telecoms Middle East Summit, which was held recently in Dubai. Orange Jordan CEO, Jérôme Hénique, was named Customer Experience Champion of the Year and the company, recognized for Best Network Experience.
The annual summit held with the theme (Next-generation customer experience management at the heart of the digital transformation), served as a meeting place for over 100 CEM experts and executives from telecommunications companies in the area.
Commenting on the occasion, Orange Jordan CEO Jérôme Hénique said, "We are very proud to receive Awards for the third consecutive year at the region's leading customer experience event and stay ahead of the regional competition. At Orange Jordan, we remain dedicated to providing all of our customers spanning various segments and sectors with the best customer experience across all touch points, and we strive to introduce the latest, most technologically advanced products and services to keep our customers not only up-to-date but ahead of trends around the world."
Orange Jordan Customer Experience and Quality Director Nisreen Abu Hadba, who was also a speaker in the summit, said "Being recognized with two Awards last year and this year is proof of the company's successful progress in its commitment to offer its customers a truly unmatched experience, a crucial goal of its five-year corporate strategy Essentials 2020."
Orange Jordan continues to update and expand its portfolio of offers and services, which are designed after closely listening to opinions and comments of subscribers through the "Voice of Customer" tool. These ever-advancing offers and services keep customers connected to all that is essential to them and comprehensively cover their evolving needs. The company also launched the "Tikram" rewards program, which aims to reward customers for the loyalty, allowing them to collect points based on their daily use of Orange products and then redeem them at Orange shops or any of the more than 55 partner entities. Additionally, the company launched the "Ebsher" program, which stems from its commitment to present customers with the best service through its employees at all touchpoints and to provide an unmatched customer experience by ensuring the utmost satisfaction with all Orange services and products.