Jordan was ranked number one in Jordan and number six in the MENA
region in a study conducted by the Arab Advisors Group, a leading
research and consulting company in the Middle East and North Africa,
as its focus was aimed towards digitized cellular services offered by
telecom operators to their subscribers in 19 countries located in the
Middle East that included Algeria, Bahrain, Egypt, Iraq, Jordan,
Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestine, Qatar,
Saudi Arabia, Sudan, Syria, Tunisia, United Arab Emirates, and Yemen.
proposed a detailed analysis of the digitized cellular services for
the companies according to several criteria, including the
feasibility of paying online, self-service availability, eShop stores
and digital branding.
confirmed that the company, within its five-year strategy,
Essentials2020 is constantly working to provide the latest services
to its subscribers. The company also highlighted the urgent need to
digitize its services in line with the needs of its subscribers,
stressing that the result of its continuous hard work was to obtain
first place locally and sixth place in the region while providing
these types of services.
the past years, the company has launched several digital services and
upgrades on its previous services. It has provided digital solutions
for self-services such as My Orange application and e-Care which was
launched last year, enabling the users to track their consumption,
data transfer and minutes of contact, and payment online through an
easy-to-use application and website, enabling subscribers to recharge
prepaid accounts and pay postpaid bills via e-Sh7anli. The company
has renewed its eShop, the first of its kind in the Kingdom, offering
the latest e-commerce technologies.
a continuation of its progresses, the company said that earlier this
year, it launched the first tool of digital communications in the
world in the region in both Arabic and English. The artificially
intelligent chat bot is under the name of "Djingo", as its
purpose is to provide instant information to subscribers about
offers, services and products, and to be available to assist their
needs at all times.
The Arab Advisors
Group provides reliable research, analytical studies and forecasts on
the status of the ICT markets in the Arab world, where its service
covers 19 countries in the Arab world.