Orange mobile – FAQs

We will send your bill to the address you provided us with. However, if you don’t receive any bills on that address, it is extremely important that you call us on 1777 or 0777700177 to rectify the situation. You can always visit one of our Customer Care Centers to get another copy of your bill

If you don't understand the terms or feel confused about the information in your bill, you can call 1777 and our Customer Care team will be more than glad to help you​

You can become an Orange mobile subscriber by visiting one of our shops or points of sale and if you call 0777700177, our Customer Care team will help you locate the nearest point of sale to you as it is not recommended that you buy a line from private users or unauthorized parties.

If you don't pay your bill by the date indicated on your bill (usually 2 weeks after the date of issuing the bill) we will give you a one week grace period before we suspend your line. Our Customer Care team will call you before suspension takes place. However, if you delay your payment further on, you risk disconnecting your number​

Lines are suspended when there is a problem in payment, however, sometimes it might be a technical problem. You can call 1777 or visit any of our shops to find out the reason and our team will tell you what to do to activate your line again.

We can help you reserve your number by temporarily suspending your line until your return. However, we will ask you to pay a minimal monthly fee instead of the monthly subscription fees in addition to settling any pending charges. To learn more, you can visit any of our Customer Care Centers and our team will be more than glad to help you

Now that Orange mobile is selling postpaid lines with subsidized handsets, do I - as an old customer - have the right to obtain a subsidized handset?

You can change offers (rate plans) simply by visiting any of our Customer Care Centers, where we will provide you with the best solutions.

You have to visit one of our shops or Customer Care Centers to fill out a form. Later on we might call you to ask you to provide us with certain documents or pay a certain amount as a deposit for these services. If your request is approved, a member of our team will call you to explain to you all the details related to the usage of the services.

You can dial *112# and follow the instruction.

Can I always see the number of the person calling me?
No not always, there are two main reasons why the caller's number may not appear on your screen, they are:

1) when you receive a call from abroad.

2) when the caller has CLIR (Caller Line Identification Restriction)

if I have CLIR, can my number appear on the screen of the people I call? No, your number will never appear on the screen of the people you call unless you decide otherwise. To make it appear, you have to configure your phone with the right parameters (please refer to the user guide of your mobile phone).

Call barring allows you to manage the use of your phone through blocking certain incoming and outgoing calls depending on your desire. As you will see below, Call Barring can be applied to the following types of calls:

1. outgoing local, national and international calls: this way, anyone using your phone will only be able to receive calls.

2. incoming calls: this way, anyone using your phone will only be able to make calls.

3. incoming calls when roaming: this way you won’t receive calls when traveling as you will be charged for half of the incoming call charge.

4. when being out of the country: only local calls can be done unless a code is inserted or the barring is removed